Field Support Specialist at Restech… · Metairie

Apply Job Type Full-time Description Field Support Specialist Join the Restech Fleet! We're on a mission to find the next Field Support Specialist – someone who is as passionate about tech as they are about helping clients across the galaxy. Whether you see yourself as a member of the Rebel Alliance or a Starfleet officer, this role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges. Responsibilities: Customer Engagement: Answer incoming support calls with the enthusiasm of a young Padawan eager to assist, creating support tickets and following them through to resolution. Hardware Repair: Utilize your technical skills to repair and maintain various hardware, from malfunctioning droids to essential Starfleet equipment. Onsite Visits: Travel to client sites to drop off equipment or provide hands-on support, embodying the spirit of an interstellar courier or a Starfleet technician. Team Collaboration: Assist higher-level engineers in tackling complex technical issues, learning and growing alongside seasoned Jedi Masters or Starfleet officers. Documentation: Create and update support materials, leaving a legacy of knowledge like a Jedi holocron or Starfleet technical manual. Hard Skills: Technical Proficiency: Basic knowledge of computer hardware and software, with the ability to troubleshoot and repair devices effectively. Adaptability: Quick learner, capable of adapting to new technologies and environments, much like a Starfleet cadet or Jedi youngling mastering new skills. Communication: Strong communication skills, able to converse fluently in technical jargon (R2D2's beeps) and layman's terms (C3PO's human-speak). Reliability: Dependable and security-minded, ensuring that all tasks are completed with precision and care. The Ideal Candidate: Experience: Previous experience in a support or technical role is a plus, but enthusiasm and a willingness to learn are key. Multitasking: Ability to juggle multiple issues simultaneously, whether handling a frozen screen one moment and coordinating a network repair the next. Customer Focus: Strong interpersonal skills, dedicated to building positive relationships with clients and providing top-notch support. Tech Savvy: Familiarity with Windows, Mac, and Linux operating systems, as well as a desire to expand your technical knowledge. Join us at Restech and embark on a career where you can make a real difference. Live long and prosper, and may the Force be with you! Requirements Car/Truck with current insurance and good driving history. Networking: Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP). Basic to intermediate knowledge of firewalls, routers, and switches. Desktop and End-User Support: Proficiency in troubleshooting Windows and macOS operating systems. Experience with hardware troubleshooting and repair (desktops, laptops, peripherals). Server Administration: Basic to intermediate knowledge of Windows Server administration. Familiarity with Active Directory, user management, and file/print services. Security: Knowledge of basic cybersecurity principles and best practices. Experience with antivirus and endpoint protection solutions. Backup and Recovery: Understanding of backup solutions and procedures. Experience with data recovery and restoration. Remote Monitoring and Management (RMM): Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM). Experience with monitoring and maintaining client systems through RMM platforms. Mobile Device Management: Experience with mobile device setup, configuration, and troubleshooting. Hardware and Software Installation: Proficiency in installing and configuring hardware and software. Experience with software deployment and updates. Customer Service: Strong communication and interpersonal skills. Ability to explain technical issues to non-technical users. Documentation: Ability to create and maintain accurate documentation of incidents, solutions, and procedures.