Manager, Digital Operations & Restaurant… at Restaurant… · Miami

Manager, Digital Operations & Restaurant Technology, Burger King Location: Corp - Miami Corporate Office Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. The Manager, Digital & Tech Operations Innovation is responsible for leading the development and deployment of operational technology tools, as well as process improvements in Burger King restaurants. This role partners closely with Operations, Digital & Technology, Franchisees, and Restaurant Teams to identify operational pain points, implement scalable solutions, and drive continuous improvement initiatives focused on order accuracy, labor optimization, kitchen efficiency, and team member experience. Current key projects include: KDS Screen Improvements and Operational Dashboard Optimizations The ideal candidate combines strong operational knowledge with a passion for innovation and field execution, ensuring technology solutions are practical, impactful, and successfully adopted in restaurants. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL. What You'll Do: Lead operational rollout initiatives for restaurant screen systems, kitchen workflow tools, and operational technology enhancements. Partner closely with Technology, Product, and Engineering teams to align technical solutions with restaurant operational needs. Lead implementation and rollout activities for restaurant systems enhancements, upgrades, pilots, and innovation initiatives. Collaborate directly with restaurant operators, franchisees, and field teams to gather feedback, identify pain points, and drive continuous improvement opportunities. Support testing, validation, and operational readiness for new technology deployments. Develop operational processes, training materials, and communication plans to support successful adoption of new systems and tools. Monitor rollout performance metrics, user adoption, and operational impact to identify opportunities for optimization. Coordinate with third-party vendors and internal support teams to resolve system issues and ensure operational continuity. Travel to restaurants as needed to support pilots, implementations, and field engagement activities. What You Bring: 5+ years of experience in restaurant operations, restaurant technology, POS systems, or operational innovation. Bachelor’s degree in Business, Information Systems, Operations, Hospitality, Engineering, Technology or related field preferred. Strong understanding of quick service restaurant (QSR) operations and restaurant technology environments. Experience supporting POS systems, kitchen/back-of-house systems, or operational technology deployments. Proven ability to manage cross-functional projects and influence stakeholders across multiple levels of the organization. Excellent communication and relationship-building skills with both technical and operational teams. Strong problem-solving, organizational, and analytical capabilities. Ability to work in a fast-paced, highly collaborative environment. Willingness to travel to restaurant locations as needed. Extra Ingredients That Set You Apart: Experience working with franchise organizations and field operations teams. Familiarity with agile product development or technology implementation methodologies. Knowledge of restaurant hardware, software integrations, and digital operations platforms. Experience supporting large-scale operational change management initiatives. #BurgerKing Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.