Regional Property Manager - Charlotte, NC at ResProp… · Charlotte

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.

As a Regional Manager with ResProp you will be coming in at an exciting, early phase of growing our business into a tech-forward property management service that will recreate real estate, and change the industry as we know it today.

ResProp- About Us

What you'll be doing:

• Providing best in class operational performance, and zealous service to owners.
• Owning the takeover process and assuming operational control of the asset after close.
• Promoting operational efficiencies by monitoring and providing training on property management software platforms (Resman, Coupa, etc).
• Developing operating budgets annually, forecasting rental income, revenues, operating expenses, and capital projects.
• Providing operational support and training to Property Managers with regular reviews / reports on operating / capital financials, occupancy forecasts, and other relevant business activities.
• Communicating regularly with support function leads and leadership in developing new and innovative best practices.
• Working with Regional Maintenance Directors to establish vendor relationships and pricing, executing preventative maintenance plans, and training maintenance teammates on cost mitigation and work order response.
• Work with your Regional Maintenance Director to provide capital improvement suggestions for the future of the sites.
• Monitor all proposals and contracts for large projects at sites and check work in progress. Ensure proper contract approvals are implemented.
• Know the market for each property and visit property competitors on a regular basis.
• Ensure that all resident complaints are handled appropriately and timely.
• Knowledge of project based affordable housing programs.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with ResProp training benchmarks.
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
• Ensure all counseling forms, written evaluations, and salary requests are provided for review to the Regional Vice President or the Senior Vice President and delivered to the Human Resource department.
• Review all timesheets and ensure hours indicated are correct, vacation and sick time reported, and hours are approved.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
• Work with your Property Manager’s to develop yearly operating budgets/forecasts.
• Ensure property closeout is completed on time and ownership financial reports are accurate.
• Work with your Property Manager and Marketing team to provide marketing strategies to generate rentals.
• Ensure staff leasing techniques are effective in obtaining secured leases, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Effectively show, lease, and move in prospective residents.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours). Complete the quarterly RM audits as directed.

What you must have:

• At least 5-7 years of 3rd party property management experience as a manager
• At least 2+ years experience as 3rd party multi-site manager or area manager
• Long term focus and desire to work in a fast-paced, growing organization.
• Bachelor’s degree from 4-year accredited university required.
• A laptop to use for work purposes

Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management

Employment Eligibility Requirements:

• Applicants will be required to pass a background check, credit check, and reference check prior to their first day to verify their employment eligibility.