Client Success Intern at Respondology in Boulder, CO

Summary: Respondology is an AI-powered social engagement platform that modernizes how social marketers moderate and respond to comments. They are seeking a motivated Client Success Intern to gain hands-on experience in the tech industry, working directly with Senior Client Success Managers to support a portfolio of global brands and manage daily operations. Responsibilities: - Shadow Client Success Managers to learn how to manage and grow professional brand relationships - Help pull and organize data to create reports that show clients the impact of our technology - Learn the Respondology platform to assist clients with basic troubleshooting and navigation questions - Manage administrative logistics, including scheduling client meetings and booking team meeting rooms - Assist in the setup and configuration of new client accounts - Support the team during training sessions by preparing materials and taking notes - Monitor client accounts to help identify where users might need extra guidance - Coordinate between different internal departments to ensure client questions are answered - Complete various administrative tasks and support special projects as needed Required Qualifications: - Currently pursuing or recently completed a Bachelor's degree in Business, Communications, Marketing, or a related field - No previous professional experience required - Strong written and verbal communication skills - Reliable attention to detail and ability to follow through on assigned tasks - A desire to learn about social media technology, digital marketing, and client management - Must be within commuting distance to Boulder, CO and available to work in-office two days per week Preferred Qualifications: - Backgrounds in customer success, retail, hospitality, or campus leadership are welcome - A high level of digital literacy and an interest in how brands engage with their communities Required Skills: Social media technology, Digital marketing, Client management, Data organization, Report creation, SaaS platform navigation, Client account setup, Meeting coordination Benefits: Flexible work arrangements, Values-led culture