Workstation Technician at Resource Management Concepts in Bethesda, MD

Resource Management Concepts, Inc. (RMC) is seeking a Help Desk Representative to provide Tier 0, I, and II IT and cybersecurity support services for our Navy customer onsite at the Washington Navy Yard (WNY) in Washington DC. The selected candidate will deliver critical end-user support to enhance availability, performance, and security of the WNY RDT&E network environment.

Primary Responsibilities

• Provide technical support for end-user systems, including computers, printers, and peripheral devices.
• Troubleshoot and resolve hardware, software, and network issues in a Windows environment.
• Support system imaging, computer rebuilds, token and account management, and preventive cybersecurity maintenance.
• Maintain functionality and performance for WNY end users and enterprise customers.
• Deliver Enterprise Service Desk/User Support services, including incident reporting, spillage management, and metrics tracking.
• Provide user support for the Navy’s Microsoft 365 Flank Speed environment.
• Diagnose network issues and perform corrective actions to ensure system availability and performance.