Specialist, Catering & Conference… at Resorts World… · Las Vegas

Summary Statement:

The Specialist, Catering & Conference Services Coordinator provides high-level administrative, operational, and leadership support for the Catering & Conference Services department, ensuring key tasks, office functions, and departmental initiatives are completed efficiently, accurately, and in alignment with company standards. This position supports department leadership by overseeing daily office operations, assisting with workflow management, and serving as a resource for the administrative team. The Specialist helps guide, coach, and support the coordinator team while promoting consistency, accountability, company policies, and departmental best practices.

Primary Job Duties: – Includes but is not limited to:

• Provide advanced administrative, operational, and leadership support for the Catering and Conference Management departments within a shared office environment.
• Oversee daily office operations to ensure departmental priorities, administrative functions, communication, and internal processes are completed efficiently, accurately, and in alignment with company standards.
• Serve as a lead resource for the coordinator team by managing daily workflow, balancing workloads, clarifying priorities, and ensuring assigned responsibilities are completed accurately and on time.
• Lead, coach, and mentor coordinators on departmental procedures, company policies, service standards, communication expectations, and best practices.
• Support department leadership with reporting, analytics, departmental tracking, special projects, operational follow-up, and communication of deadlines, priorities, and expectations.
• Assist with onboarding, training, scheduling, and ongoing development of new coordinators and department team members.
• Develop, implement, and maintain office standards, procedures, templates, tools, and best practices to strengthen consistency, accountability, and productivity across the department.
• Support the Catering and Conference Management teams with daily administrative and group-related tasks, including amenities, transportation, rooming lists, event resumes, banquet documentation, internal reports, and other client or program needs.
• Generate, review, and complete internal documents, reports, resumes, banquet/event documentation, and other departmental materials accurately and within established deadlines.
• Assist with operational responsibilities related to Delphi and other property systems, including system maintenance, data accuracy, reporting, and process compliance.
• Coordinate work, information, materials, and communication within the department and with internal partners to support seamless event execution.
• Manage office and department purchasing needs, including purchase requisitions, invoice/payment coordination, vendor follow-up, office supply ordering, inventory, and related expense tracking.
• Provide professional clerical and administrative support, including email communication, phone coverage, data entry, filing, document preparation, travel arrangements, expense reports, and general office organization.
• Deliver excellent internal and external customer service and assist with guest or client concerns by escalating appropriately, supporting timely resolution, and maintaining professionalism throughout the process.
• Demonstrate strong leadership presence, sound judgment, flexibility, professionalism, and the ability to quickly learn new systems, responsibilities, and operational needs.
• Obtain and maintain any required position-specific licensing or certifications.
• Use a personal device/cellular phone for job-related operational tasks, review of company documents, and work-related communication as needed.
• Perform other duties as assigned.

Qualifications: Includes but is not limited to:

• Working knowledge of Microsoft Applications
• Working knowledge of Delphi.FDC, Opera, Certify, Plan-a-Day, and FastTrack.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age.

Preferred: 

• Previous experience in Catering, Conference Management, Event Management or Office Management
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least two years of experience in administrative support or executive assistant positions.
• High School Diploma

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office/Desk and administrative work

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting/standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.