3rd Shift Concierge at Resort Lifestyle Communities in Richmond, VA

Summary: Resort Lifestyle Communities is a fast-growing, family-owned company that operates 60+ communities nationwide. As the 3rd Shift Concierge, you will ensure the community runs smoothly overnight, maintain cleanliness, respond to emergencies, and provide exceptional customer service to residents and visitors.

Responsibilities:
- Maintain exceptional cleanliness throughout the community. This includes vacuuming, sweeping, mopping, operating the floor scrubber, maintaining the indoor pond, refreshing restrooms and the bistro, sanitizing high‑touch surfaces, rolling silverware, emptying waste baskets, dusting, replenishing ice, cleaning the coffee and ice cream machines, caring for the salad bar, and ensuring all shared spaces and furnishings are tidy, stocked, and ready for the day ahead
- Respond calmly and quickly to emergencies, monitor resident call systems, and coordinate with emergency responders as needed
- Support community safety by monitoring building systems (including fire alarms), following emergency protocols, and guiding residents during fires or severe weather events
- Assist with administrative support by taking room‑service requests, selling meal tickets, distributing menus, completing porch drops, scheduling transportation, and maintaining organized records
- Support community operations by walking the community, proactively noticing and reporting concerns, assisting with event setup, and providing responsible alcohol service during gatherings
- Create memorable first impressions by greeting residents, families, and guests, answering calls with professionalism, anticipating needs before they arise, and offering courteous valet services to residents and visitors
- Welcome new residents by introducing yourself whenever you see them

Required Qualifications:
- At least 21 years old with a valid driver's license and clean driving record; able to valet park vehicles safely
- Able to work Thursday-Monday 11:00pm to 7:30am while staying present and alert for the entire shift
- High school diploma or equivalent (GED)
- Strong problem-solving, organizational, and multitasking skills in a fast-paced environment
- Previous customer service experience, professional appearance, excellent communication and interpersonal skills
- Adaptable and flexible to shifting priorities; willing to assist in various areas
- Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time
- Ability to communicate effectively in English with residents, guests, and staff
- Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire

Preferred Qualifications:
- Knowledge of the local community
- Intermediate proficiency in Microsoft Office (Outlook, Word, Excel)

Required Skills: Valet parking, Microsoft Office, Food handler permit, Emergency response, Building systems monitoring, Alcohol service

Benefits: Access your pay anytime, $341 benefit stipend per pay period to apply toward: Health, Dental, Vision, $341 benefit stipend per pay period to apply toward: Life Insurance, $341 benefit stipend per pay period to apply toward: Short- & Long-Term Disability, $341 benefit stipend per pay period to apply toward: HSA, FSA, LSA, $341 benefit stipend per pay period to apply toward: Accident & Hospital Indemnity, $341 benefit stipend per pay period to apply toward: Legal & Identity Theft Protection, Paid Time Off, 401(k) with employer match