Resolution Think→
Information Technologist at Resolution Think in Fort Sill, OK
ExperiencedOn-siteFull-timeFort Sill, OK
Skills
microsoft intunemicrosoft 365active directorytcp/iplan/wan
Job Description
Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional technical, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners.
We are seeking highly skilled and detail-oriented Information Technologist to support the Army Fires Center of Excellence located at Fort Sill, OK. This position requires a range of technical tasks and skills to support the center and it's operations.
Job Description:
We are seeking highly skilled and detail-oriented Information Technologist to support the Army Fires Center of Excellence located at Fort Sill, OK. This position requires a range of technical tasks and skills to support the center and it's operations.
Job Description:
- Provide network registration of client equipment into the current installation software/asset management application
- Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems
- Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control, and at user locations
- Maintain local standard operating system and local/standard client application software to current Army configuration , service pack, patch, and security fix and virus definition standards
- Perform troubleshooting to resolve desktop baseline application and e-mail problems
- Coordinate standard system image configuration changes with the NEC
- Provide guidance to desktop services technicians, assigned users, and peers
- Install, configure and maintain desktop applications
- Configure Standard Army application systems
- Install, configure, and maintain desktop commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications
- Perform commercial hardware repair on computer systems
- Assist System Administrators with testing of local client applications and security patches
- Create/update documentation for conventional technical processes (Continuity Books)
- Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User's Guide. Use the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents.
- Assist in the preparation of technical documentation and configuration change requests.
- Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all of levels of the command.
- Provide daily on-site operational and sustainment Tier one initial support for installed classroom audiovisual equipment (hardware, software, and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms).
- Education/Experience: Associates degree in Information Systems/Computer Science or a related field; OR three (3) years of experience in desktop support or network administration
- Minimum two (2) years of client support in a Microsoft Windows-based environment
- Experience with Microsoft Intune and Microsoft 365 applications (Outlook, OneDrive, word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva, Engage, Access)
- Knowledge of system security, user/group account management, and file permission attributes
- Understanding of LAN/WAN/Internet connectivity issues
- Advanced understanding of TCP/IP
- Certifications: Security+ and Computing Environments (CE) certification required for elevated network rights
- Clearance: Must hold and maintain a Secret Clearance
- Citizenship:Must be a US Citizen
SPECIAL NOTES
- This position is contingent upon contract award
- Selected candidate must be able to start within 14 days of offer acceptance
- Position requires on-site presence; remote work is not available
Resolution Think LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.