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Customer Service Associate II at Resideo in Charlotte, NC
Skills
Job Description
Reporting to the Customer Care Supervisor, the Customer Care Associate will be responsible for offering world-class customer service to all customers while handling a broader range of customer inquiries and support tasks. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Associate II should remain calm under pressure while managing more involved customer situations, demonstrates strong attention to detail, and maintain excellent follow-up and ownership through resolution.
JOB DUTIES:
Manage and respond to customer inquiries through email and international support channels, ensuring clear and professional written communication.
Process and support international orders, including customs documentation and commercial invoice preparation.
Work with internal departments to resolve customer concerns and ensure timely resolution.
Operate with a strong working knowledge of standard operating procedures and company policies, completing tasks with minimal supervision.
Support ad hoc projects and departmental initiatives as assigned.
Maintain clear and professional communication with customers and internal teams regarding case status and next steps.
YOU MUST HAVE:
- High School diploma or equivalent
- Strong verbal and written communication skills
- 1-2 Years Customer Service
- Experience using Microsoft Office Products
- P21 or SAP Experience
- Salesforce Experience
WE VALUE:
- An ability to learn quickly
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
Company
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.