Republic Services→
Employee Relations Manager at Republic Services in Norwood, MA
Job Description
Employee Relations Manager
Location: Norwood, MA, USA
POSITION SUMMARY: The Employee Relations Manager will play a pivotal role in enabling a positive work environment, fostering strong relationships between employees and the organization while ensuring fair and equitable treatment of all employees. With a focus on conflict resolution, policy enforcement, and compliance with employment laws and regulations, the Employee Relations Manager serves as a trusted advisor and resource for employees and management alike.
Your expertise will be instrumental as you track and resolve employee relations matters in a fast-paced environment. More specifically, you will conduct investigations, advise, and guide managers on disciplinary actions, including performance improvement plans, prepare detailed documentation and ensure timely case resolution while owning matters beginning to end. The successful candidate will have the ability to demonstrate flexibility and maintain focus while managing changing demands and priorities.
PRINCIPLE RESPONSIBILITIES:
Serve as a primary contact to manage the performance management processes for both hourly and salaried employees, including coaching and counseling support
Partner with leaders to develop and monitor the implementation of a performance improvement process with non-performing employees and reviews, guides and approves management recommendations for employment terminations.
Advise and guide managers on disciplinary actions, ensuring compliance with company policies and legal regulations
Conduct thorough and impartial investigations into employee complaints, allegations of misconduct or violations of company policies; recommend follow up actions, as necessary, and ensure all appropriate next steps are followed.
Serve as a primary point of contact to investigate workplace issues and conflicts providing guidance, support, and resolution strategies
Maintain accurate records and documentation related to employee relations activities, ensuring confidentiality and data privacy
Collaborate with HR business partners, legal counsel, and management to ensure consistency and compliance in addressing complex employee relations issues and mitigate risk to the organization
Develop and implement employee relations policies, procedures, and training programs to promote a culture of respect, fairness, and professionalism
Train managers and supervisors on best practices for handling employee relations matters, including performance management, disciplinary actions, and terminations
Stay updated on employment laws and regulations to ensure compliance and mitigate potential liabilities
Analyze trends and patterns in employee relations issues; identify areas for improvement, and recommend proactive measures to address root causes
Performs other job-related duties as assigned or apparent.
KNOWLEDGE / SKILLS / ABILITIES:
Strong knowledge of employment laws and regulations with the ability to interpret and apply them in a practical manner.
Excellent interpersonal and communication skills, with the ability to build rapport and trust with diverse stakeholders.
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
Ability to work independently with minimal day to day guidance.
Creative problem-solver with the ability to think strategically, analyze data, identify trends, and develop actionable recommendations.
Keen attention to detail, sound judgment, tact, and diplomacy.
Proactive identification of employee relations issues and risks.
MINIMUM QUALIFICATIONS:
8 yrs experience in employee relations, performance management, conflict resolution and conducting investigations.
Pay Range:
Bonus Plan Details (if applicable):
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits https://jobs.republicservices.com/us/en/about-us/benefits
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
Sustainability Innovation
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Best-In-Class Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global