Personal Loan Specialist - Remote at Reprise Financial in Remote

Summary: Reprise Financial is dedicated to simplifying the financial journey for customers by providing accessible and transparent personal loans. The Personal Loan Specialist role involves engaging with customers, guiding them through the loan application process, and ensuring a high level of service and satisfaction. Responsibilities: - Work independently in a fast-paced remote environment with management and team guidance - Effectively multitask and adapt to the demands of the role while ensuring timely and efficient service - Handle inbound and outbound phone calls and/or emails through our dialer system - Communicate with customers who have started the application process and are seeking additional information/assistance - Engage with customers and other departments through multiple technological channels (phone, email, chat, and in-house systems) - Assess customer needs, explore all options, and introduce different types of loans - Go the “extra mile” to build trust relationships, customer loyalty, and satisfaction throughout the application process - Help customers through our application processes, including: - Verifying customer information - Assisting customers with uploading documents to our online portal - Notating/documenting applications - Answering customers' questions, concerns, and objections - Persuasively explaining the value behind our loan options - Adhere to, operate, and maintain knowledge of Reprise Financial policies and procedures, as well as state and federal lending laws and compliance guidelines - Complete comprehensive sales training, which includes product knowledge, sales tactics, overcoming objections, and core systems - Meet and exceed monthly metrics of accountability - Strong passion for engaging with feedback and continuous improvement, actively seeking and providing constructive feedback to enhance performance and processes Required Qualifications: - 1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls - Customer satisfaction orientation and sales competencies - Coachable and adaptable, with a willingness to learn and grow in a dynamic environment - Knowledge of sales/customer service techniques and principles - Excellent communication, customer service and sales skills/tactics - Ability to work in a goal-oriented environment - Proficient computer skills - Self-motivated, performance oriented - Ability to adapt to changing sales scenarios and customer needs - Ability to work independently in a fast-paced environment - Understanding credit bureau reporting Required Skills: Call Center Experience, Dialer System, Sales Techniques, Customer Satisfaction, Computer Proficiency, Credit Bureau Reporting, Lending Laws, Compliance, Customer Service, Coachability, Performance Orientation Benefits: Comprehensive medical, dental, and vision coverage, Contributions to a Health Savings Account (HSA), Access to an Employee Assistance Program (EAP), 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%), Accrued time off, Company holidays, Sick time, 3 floating holidays, 12-week Paid Parental Leave, Market-driven salary and bonus opportunities, Robust tech package