Technical AI Enablement Lead at Reply in Technology, Nakuru, Kenya

Technical AI Enablement Lead

About Reply:

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview:

As a Technical AI Enablement Lead, you will play a central role in empowering technical teams to effectively integrate AI into their daily work. Your focus will be on designing and delivering hands-on AI learning, supporting adoption across diverse technical environments, and helping teams leverage AI to enhance productivity, quality, and consistency. You will collaborate with technical stakeholders to identify AI opportunities, build confidence in the use of AI tools, and develop reusable enablement approaches. This role requires strong technical expertise, excellent communication skills, and a practical understanding of how AI can drive real-world impact for delivery-focused teams.

Responsibilities:

• Lead the design and delivery of technical AI enablement activities for internal and client-facing audiences.
• Develop and run practical workshops, labs, and learning sessions to help technical teams use AI more effectively.
• Create reusable guidance, assets, and playbooks to support the safe and effective use of AI in technical work.
• Work with stakeholders to identify, prioritise, and shape high-value AI adoption opportunities.
• Support technical teams in applying AI to improve productivity, quality, and day-to-day ways of working.
• Provide coaching and support to users, champions, and delivery teams to build confidence and encourage adoption.
• Contribute to the development of technical AI capability offerings across Reply, including AI-enabled workflows, lightweight automation, and integration patterns.
• Promote responsible AI usage through practical guardrails, clear ways of working, and translation of emerging AI capabilities into pragmatic approaches for different client contexts.

About the Candidate:

• Strong technical background in software engineering, platform engineering, technical operations, infrastructure, or a related field.
• Hands-on experience using AI tools in technical or delivery-focused workflows.
• Proficient in prompt design, prompt refinement, and evaluation of AI outputs.
• Applied AI to technical tasks such as coding support, analysis, documentation, or workflow improvement.
• Working knowledge of APIs and lightweight automation solutions.
• Experience designing and delivering workshops, training, labs, or enablement activities for technical audiences.
• Excellent communication and facilitation skills, with credibility among technical stakeholders.
• Sound judgement in the safe and responsible use of AI in business and technical environments.
• Desirable experience includes consulting, client delivery, AI adoption programs, reusable asset creation, workflow orchestration, and support for communities of practice.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.