Customer Onboarding Program Support at Reply in Seattle, WA

Summary: Reply is a leader in go-to-market consulting, dedicated to transforming client interactions into strategic advantages. The Customer Onboarding Program Support role involves facilitating cross-functional collaboration, organizing customer tracking and reporting, and supporting onboarding initiatives for emerging technology. Responsibilities: - Coordinate and lead regular cross-vertical and inter-team meetings to accelerate onboarding initiatives - Meet with vertical leads regularly to consolidate and organize customer tracking for Private Preview and into Public Preview - Develop consolidated and consistent rhythm of business for tracking, onboarding, and reporting on customers, ultimately pushing for automated solutioning through ADO - Facilitate communication across customer success, product management, engineering, and customers to ensure alignment across onboarding priorities, feedback loops, and delivery timelines - Coordinate onboarding in partnership with cross-functional teams for new and existing Private Preview customers - Maintain and organize digital repositories (Teams/SharePoint, OneNote) for business assets, process documentation, and meeting materials - Coordinate and execute event planning and logistics, including communications, presentation decks, and seamless event experiences - Analyze reporting, track sales cycle activities and actions, and collect insights to identify challenges, trends, and opportunities for business improvement Required Qualifications: - A Bachelor's degree in Marketing, business operations or equivalent degree - Required client facing professional services experience - Advance experience with Microsoft suite Required Skills: Client facing experience, Microsoft Suite Important Skills: Bachelor’s degree Nice-to-Have Skills: Event planning, analysis, Cross-functional collaboration