Customer Support Specialist (Seattle) at RentSpree in Seattle, WA

Customer Support Specialist - Seattle, WA (hybrid)

This is a full-time, in-person contract position based at our Seattle, WA headquarters, with the opportunity to evolve into a permanent role. The contract will be for a minimum of six months.

RentSpree is seeking a high-energy Customer Support & IT Operations Specialist to join our team. In this role, you will be the "boots on the ground" in our Seattle office, providing world-class assistance to agents, landlords, and renters while taking ownership of internal IT success. We are looking for a candidate who thrives in a fast-paced environment, excels at phone-based support, and possesses the technical aptitude to manage new hire equipment and onboarding logistics.

What You'll Do

• Tier 1&2 Support: Provide expert assistance to users via phone, troubleshoot complex system-related issues, and deliver proactive solutions to ensure a smooth rental journey.
• IT Onboarding & Support: Prioritize and lead the IT setup for new hires, including hardware provisioning (Mac/PC), account configuration, and troubleshooting office tech to ensure every team member is ready for Day 1.
• Strategic Projects: Work on projects aligned with OKRs (Objectives and Key Results), focusing on scaling support processes and internal technical efficiency.
• Quality & Feedback: Participate in quality testing and offer consistent feedback to product teams to improve the user experience.
• Process Optimization: Drive cross-team initiatives to improve support workflows, utilizing data-driven problem-solving and deep technical expertise in the RentSpree platform.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional tasks, projects and team support as needed.

Skills You Bring (Required)

• Experience: 2+ years of experience in Tier 2 customer support, with a heavy emphasis on phone-based support.
• IT Aptitude: Proven ability to manage hardware and software onboarding (setting up laptops, installing required software, and managing user permissions).
• Local Presence: Must be able to work 100% in-person at our Seattle office.
• Technical Literacy: Expert-level familiarity with PC and Mac operating systems, mobile devices, and office hardware.
• Communication: Exceptional written and verbal communication skills; ability to remain professional in high-pressure situations.
• Adaptability: Ability to multitask, set priorities, and manage time independently in a dynamic startup environment.
• Availability: Standard M-F business hours, with weekend availability when needed.

Skills You Bring (Required)

• Education: Bachelor’s degree.
• Tooling: Experience with CRM systems (HubSpot, Salesforce, or Zendesk) and Jira for project management.
• Growth Mindset: Familiarity with OKRs and experience contributing to growth-oriented initiatives.
• QA Experience: Experience in product testing and providing feedback on software releases.

Qualities You Practice

These encompass our guiding principles and startup culture competencies:

• Take full ownership and accountability: Drives projects from idea to execution, with pride, urgency, and a “do what it takes” mentality.
• Collaborate with clarity, candor, and respect: Communicate openly and courageously, offer and receive feedback well, and build trust through transparency and reliable partnership.
• Strive for excellence while staying humble: Driven with a bias for action, hold a high bar, think critically, and continuously look to improve.
• Bring a versatile, proactive mindset: Adapt to evolving needs, anticipate challenges, take initiative, be resourceful, and embrace opportunities to achieve high quality results.
• Innovate and learn fast: Experiment, learn from failure, and seek opportunities to introduce new methods or diverse ways of achieving results.
• Engage in healthy debate and commit as a team: Contribute ideas, challenge constructively, and align quickly for decisive action.
• AI is a core skill: Equip yourself to use AI in your daily workflow, boosting productivity, accelerating RentSpree’s growth, and building future-ready career skills in a world where AI literacy is essential.

Why Join Us? Our Award-Winning Benefits & Culture

As a fast-growing startup, our culture is built on collaboration, curiosity, and the drive to build something meaningful together. From most comprehensive benefits starting on day one to an environment built on trust, respect, and belonging, we make sure our team feels supported every step of the way. Here’s what we offer:

• Compensation: $31.25 per hour
• Rotating paid holidays
• Team-First Culture: Join a group of talented, supportive teammates who inspire each other to do their best work and celebrate every win
• Learning & Development: Ongoing support for your growth through resources, coaching, and career development opportunities

Ready to Build Something Big?

We’re a team of talented, kind, and supportive people who take ownership, move with urgency, and strive for excellence. If you’re ready to roll up your sleeves and take on exciting challenges, we’d love to hear from you, even if you don’t meet every requirement!

EEO Statement

RentSpree is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RentSpree makes hiring decisions based solely on qualifications, merit, and business needs at the time.