Debt Collection & Recovery Specialist at Rentokil… · Karachi

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Must be able to work independently.

• Able to identify overdue or problem accounts.

• Contact customers daily to collect delinquent balances.

• Document collection activity and maintain follow up on all past due accounts Experience with and ability to learn and adapt to complex debt collection software.

• Respond to customer AR calls regarding account inquiries.

• Provide documentation to customer requesting invoices, statements, etc.

• Handle cash application disputes - i.e. research misapplied payments and apply correctly or refund.

• Maintain good customer relations.

• Work solidly as a team with various departments.

• Possess excellent, effective, business professional, communication skills. Have a pleasant phone manner and etiquette and an ability to speak clearly.

• Capable of following written and verbal directions.

• Work autonomously with daily tasks, to set priorities with little supervision.

• Support team initiatives as defined by manager.

• Be highly organized with strong attention to details.

• Possess problem-solving skills.

• Graduate in a related area of study - preferred.

• 2-4 years of professional collection experience - preferred.

• Demonstrated proficiency with Microsoft Word, Excel and Power-Point.

• Have knowledge of Google Suite, especially Google Drive and associated programs.

• Health Insurance

• Life Insurance

• Paid Time Off

• Performance Bonus

• Performance Based Increments

• Provident Fund

• SIM Allowance

• Travel policy

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