Orthopedic Medical Appointment Scheduler at Reno… · Reno

Reno Orthopedic Center wants you to join the team as a Medical Appointment Scheduler! We are seeking an enthusiastic and dedicated team member to provide scheduling assistance and administrative support to patients at our Main location - 555 N. Arlington Ave.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

·         We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.

·         We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.

·         Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.

·         Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.

·         We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.

·         Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

You will play a key role as the first point of contact for patients referred by other healthcare facilities, setting the tone for a positive and seamless experience. In this dynamic position, you’ll interact directly with patients, hospital departments, and physician offices to coordinate appointments and guide patients through the ROC systems with a compassionate, patient-centered approach. This role offers the opportunity to make a meaningful impact by helping patients navigate their care journey with confidence and ease.

A Day in the Life

·         Serve as the initial point of contact for patients being referred by other healthcare facilities;

·         Interact with patients, various hospital departments and physician offices to effectively schedule and direct patients through the ROC systems in a patient focused manner;

·         Schedule various types of office visits;

·         Accurately enter patient demographic information in patients’ electronic medical records;

• Maintain effective and prompt communication with patients.