Sr IT Analyst (ServiceNow Admin) at Renesas Electronics in Vietnam

companyDescription jobDescription About the Role We are seeking a highly motivated and experienced ServiceNow Administrator to join our team and play a vital role in supporting our business users. You will be responsible for the day-to-day administration, configuration, and maintenance of our ServiceNow instance, ensuring it meets our needs across various modules, including ITSM, ITOM, SAM Pro, HRSD and WPM. Responsibilities Troubleshoot and resolve ServiceNow incidents & requests ensuring timely resolution. Manage the ServiceNow platform, including user accounts, security settings, and access controls. Configure ServiceNow to automate IT processes and workflows, aligned with ITSM, HRSD, ITOM, SAM Pro and WPM best practices. Develop and maintain ServiceNow reports and dashboards to track key performance indicators (KPIs) and provide insights into IT service delivery. Stay up-to-date on the latest ServiceNow features and functionality and implement them to optimize the platform. Work collaboratively with IT and business stakeholders to understand their needs and translate them into actionable ServiceNow configurations. Provide ongoing support and training to users on ServiceNow functionalities. Document ServiceNow processes and procedures for future reference. Perform regular system health checks and audits to ensure platform stability and performance. Assist with the development and implementation of ServiceNow upgrade plans. qualifications Proven experience as a ServiceNow CSA (minimum 2 years). Knowledge of a least two of ITSM, ITOM, SAM Pro or HRSD modules. Strong understanding of IT Service Management principles and best practices. Designing and configuring catalog items for various service offerings (ITSM, HRSD, WPM). Utilizing ServiceNow Flow Designer to create complex workflows with decision points and branching logic. Integrating workflows with other ServiceNow applications and external systems. Experience with configuration management tools and scripting languages JavaScript, HTML, CSS, and REST/SOAP web services. Excellent analytical and problem-solving skills. ServiceNow Performance Analytics and reporting. ServiceNow upgrades. Strong communication and interpersonal skills. Ability to work independently and as part of a team. additionalInformation Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’ At Renesas, you can: Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark? Join Renesas. Let’s Shape the Future together. Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.