AML Training Lead at Remitly · Manila

AML Training Lead Location: Manila, Phillippines Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role We’re looking for an experienced AML Training Lead (Manager) to lead and scale the AML capability function within Financial Crimes Operations. This role is responsible for building the long-term capability infrastructure that enables high-quality investigations, regulatory defensibility, and operational scalability. You will manage a small team of AML trainers and own the end-to-end training and capability strategy across onboarding, skill progression, regulatory change management, technology enablement, and performance improvement. This role sits at the intersection of Risk, Operations, and Workforce Planning, ensuring the organization is prepared not just for today’s work—but for how AML operations will evolve. This is a leadership role with direct impact on investigation quality, regulatory outcomes, and the future operating model of Remitly’s AML Operations. It is located in Manila, Philippines. Your Responsibilities People Leadership & Team Development: Lead, coach, and develop a small team of AML trainers Set clear goals aligned to quality outcomes, speed to proficiency, and risk mitigation Build subject matter depth within the training team to support evolving investigative complexity Establish succession planning and scalable team structures as operations grow Capability Strategy & Architecture: Own the end-to-end AML capability framework, including competency standards, proficiency levels, and role-based skill progression Design scalable training programs that support a global, multi-jurisdictional operating model Define structured learning pathways for investigators, senior investigators, QA, and team leads Partner with Workforce Planning and Operations leadership to anticipate future skill needs and design proactive capability solutions Ensure training programs enable specialization, emerging risk response, and evolving investigative models Global & Regulatory Alignment: Ensure training content aligns with AML regulatory expectations across relevant jurisdictions Design modular training adaptable to regional regulatory requirements while maintaining global quality standards Maintain clear documentation and defensible evidence of training programs for audits and regulatory exams Serve as a key stakeholder during regulatory reviews related to investigator competency and training Technology & Change Enablement: Lead enablement for new investigative technologies, automation tools, and workflow enhancements Develop scalable approaches for training delivery during system or process changes Partner with Product and Compliance to ensure investigators are equipped to adapt to evolving tools and typologies Performance Intelligence & Continuous Improvement: Partner with QA to analyze quality trends and proactively identify capability risks Use performance data and operational metrics to measure training effectiveness (quality outcomes, time to proficiency, consistency) Design targeted interventions for skill gaps while maintaining long-term structural improvements Shift training from reactive remediation to proactive capability development What You Bring: Required Qualifications 5+ years of experience in AML / Financial Crimes (transaction monitoring, investigations, SAR/STR filing) 2+ years of people management experience in training, operations, or compliance Experience designing and implementing structured AML training programs at scale Strong understanding of global AML regulatory frameworks and the risk-based approach Preferred Qualifications: Experience supporting multi-regional or distributed operations teams Experience preparing for or supporting regulatory exams and audits Experience training teams on new technologies or workflow transformations Background in fintech, payments, or high-growth operational environments CAMS certification, or similar Skills & Attributes: Strong people leader who balances coaching with accountability Strategic thinker who can design systems and execute hands-on Skilled facilitator capable of engaging diverse operational audiences Data-driven and outcome-oriented Comfortable operating in evolving, ambiguous environments Collaborative and pragmatic, with the ability to align stakeholders across Risk and Operations Our Benefits: Rice Allowance Transportation Allowance Paid Vacation Medical, Dental & Vision Accident and Life Insurance Employee Stock Purchase Plan (ESPP) Mental Health & Family Forming Benefits Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.