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Customer Success Coordinator (Memberships) ReedPop at RELX · Norwalk
Job Description
Customer Success Coordinator (Memberships) ReedPop
Location: Norwalk, CT
Customer Success Coordinator (Memberships) - ReedPop
Are you passionate about creating exceptional member experiences and building thriving communities?
Would you enjoy helping members connect more deeply with the events, content, and opportunities they value most?
About our Team
The ReedPop Digital team creates and grows digital products that connect fans with the content, communities, and experiences they love year-round. By extending the value of our live events, we deepen fan engagement and create new opportunities for our fans, exhibitors, and partners.
About the Role
As a Membership Engagement Specialist, you will play a key role in supporting and growing the Popverse membership community. You will help deliver meaningful member experiences through customer support, targeted engagement programs, and onsite event execution while partnering with cross-functional teams to enhance membership value and satisfaction.
Responsibilities
- Serve as the primary point of contact for Popverse members, providing timely customer support, resolving membership issues, and building positive member relationships.
- Plan and execute year-round member engagement initiatives, including member communications, benefit promotions, exclusive opportunities, and community programs designed to increase engagement, satisfaction, and perceived membership value.
- Manage the onsite membership experience at ReedPop events, including member lounges, wristband distribution, first-access locations, member signage, and other membership benefits.
- Coordinate with event teams and vendors to ensure onsite membership programs are properly staffed, communicated, and executed.
- Gather and analyze member feedback, customer service inquiries, and engagement trends to identify recurring pain points and opportunities to improve the membership experience.
- Recommend enhancements to membership benefits, communications, and processes based on member feedback and program performance.
- Partner with marketing teams to develop and deliver clear, engaging member communications across email, web, events, and other channels.
- Track and report on member engagement, satisfaction, benefit usage, and other key membership metrics.
Requirements
- Previous experience in marketing communications, membership programs, customer engagement, or related field.
- Strong written and verbal communication skills, with the ability to create clear, engaging, and customer-focused messaging.
- Excellent organizational and project-management skills, with the ability to coordinate multiple initiatives and deadlines.
- A customer-first mindset and the judgment to handle questions, concerns, and sensitive member issues professionally.
- Strong attention to detail and a commitment to delivering consistent, high-quality experiences.
- Ability to work collaboratively across marketing, product, customer service, and live-event teams.
- Willingness to travel and work onsite at ReedPop events, including occasional evenings and weekends.
- Experience managing or supporting an online or in-person community is a plus.
- Experience with email marketing, CRM, customer service, community-management, or event-management platforms is a plus.
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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