Onboarding & Education Associate at Relo Metrics in New York, NY

Summary: Relo Metrics is an AI-powered, fast-growing global SaaS company that helps clients optimize their sports sponsorship investments. The Onboarding & Education Associate will support onboarding operations, training content, and customer education programs to ensure a smooth onboarding process and enhance product adoption. Responsibilities: - Assist in gathering and documenting client goals, onboarding requirements, and key success metrics in coordination with O&E Consultants, Customer Success, and Sales teams to ensure onboarding efforts are well-informed and consistent - Support Consultants in managing onboarding timelines, helping to track milestones, maintain project documentation, coordinate scheduling, and flag potential delays to ensure on-time delivery of contractual commitments - Assist in the upkeep, organization, and ongoing optimization of training and curriculum materials, ensuring content remains accurate, accessible, and aligned with product updates and customer needs - Provide operational support to help deliver a consistent customer first-touch experience, contributing to the processes and tools that underpin platform adoption and long-term retention - Assist in coordinating with internal teams — including Sales, Customer Success, and Product — to gather updates needed to keep training materials current, relevant, and aligned with evolving business goals - Contribute to the build-out and ongoing maintenance of the Relo Certification program by helping to organize content, track learner progress, manage program logistics, and support delivery across onboarding and ever boarding stages - Help introduce new training content and maintain existing materials, performing quality checks to ensure accuracy, consistency, and relevance across the full library of training resources and self-serve assets - Support the tracking of training engagement and certification data, compiling structured reports and contributing to analysis that informs ongoing improvements to the enablement program - Leverage AI tools and established technology platforms to improve the efficiency, consistency, and scalability of onboarding and educational workflows, supporting the team's ability to grow and serve an expanding customer base Required Qualifications: - 1–2 years of relevant experience in a customer success, project coordination, content management, training support, or similar role - Experience in or strong interest in a SaaS, data analytics, or technology-driven environment - Strong organizational skills with the ability to manage multiple workstreams and track progress across projects - High attention to detail with a willingness to take initiative and ownership of assigned tasks - Comfortable working with data and using tools to track, compile, and report on outcomes - Detail-Oriented – strong organizational skills with the ability to manage multiple tasks, track content updates, and maintain accuracy across competing priorities - Reliable – you consistently meet deadlines, show up on time, and deliver on your commitments - Adaptable and Solutions-Focused – you are open to change and can adjust to shifting priorities or unexpected challenges, embracing new technologies and methodologies as they arise - Collaborative – you thrive in team environments and communicate clearly and proactively with colleagues across functions - Strong written and verbal communication skills Preferred Qualifications: - Familiarity with AI, LMS or other technology tools - Knowledge of international sports and social media platforms - Experience with knowledge management or project tools Required Skills: Customer Success, Project Coordination, Content Management Important Skills: SaaS Experience, Data Analytics Nice-to-Have Skills: Reliable, AI Familiarity, LMS Knowledge, Knowledge Management, Collaborative Benefits: Medical, Dental & Vision Coverage (BUPA), Short & Long Term Disability Coverage, Life & AD&D Coverage, EAP Program, Pension Scheme, Paid Public Holidays, Personal Leave & Global Volunteer Time Off, WFH Scheme, Global Wellness Reimbursement