Router/Dispatcher

Position: Router / Dispatcher

Position Summary:

The role of Router / Dispatcher is responsible for planning, coordinating, and dispatching bus routes to ensure efficient and timely service. This includes developing route schedules, monitoring real-time operations, and communicating with drivers to resolve issues. The Router / Dispatcher collaborates with operations, maintenance, and customer service teams to meet service commitments and optimize routing efficiency.

Responsibilities include but are not limited to:

• Plan and develop daily and weekly bus routes
• Dispatch buses and communicate route assignments to drivers
• Monitor route performance and adjust as necessary
• Respond to driver and operational issues in real time
• Maintain route and dispatch records
• Coordinate with maintenance to ensure vehicle availability
• Communicate with schools, organizations, and customers regarding service changes

Education, Experience and Skills:

• High school diploma or equivalent
• 2+ years of dispatching or routing experience preferred
• Strong organizational and multitasking skills
• Effective communication skills
• Proficiency with routing and dispatch software
• Ability to remain calm and make quick decisions in fast-paced situations

Southwest Coaches

Average Pay Rate

27

Benefits and Total Rewards

We believe in rewarding great people with meaningful benefits that support your health, growth, and long term success.

Part Time Team Members

• Dental insurance

• Vision insurance

• Paid training

• Annual bonus opportunity

• Career development opportunities

This job description outlines the general nature and level of responsibilities associated with this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Employees may be required to perform additional job-related duties consistent with business needs. The Company reserves the right to revise, modify, interpret, or apply this job description at its discretion and in accordance with applicable law. This job description does not create a contract of employment with the Company. Employment is at will and may be terminated by either the employee or the Company at any time, subject to applicable law.

Minnesota Coaches LLC and its affiliated companies are Equal Opportunity Employers and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.