IT Support Technician 1 at Reliant Rehabilitation in US-TX-Plano

Summary: Reliant Rehabilitation is seeking an IT Support Technician I to provide first-level support for computer and peripheral issues. The role involves troubleshooting, repairing hardware and software, and assisting users while maintaining documentation and managing inventory. Responsibilities: - Provide desktop support in-person, via phone, and e-mail correspondence - Troubleshoot and resolve common end-user technical issues - Set up new computer systems including computers, mobiles devices, printers, and network hardware - Maintain computer equipment and software to ensure secure and efficient operations - Repair computer hardware as required - Escalate trouble tickets as needed - Help to maintain accurate documentation of trouble ticket resolutions and departmental processes - Follow established protocols for inventory management throughout the hardware lifecycle, including but not limited to, shipping, receiving, tracking, counting, sorting, labeling, assets tagging, and recycling hardware - Attend and contribute to scheduled meetings as necessary - Assist with other IT related projects or tasks as needed or required - Must Conduct self in an ethical, legal, and responsible manner at all times - Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business Conduct Required Qualifications: - Minimum high-school diploma/GED equivalent - Strong understanding of Microsoft operating systems - Good understanding of Apple operating systems - Able to read and understand technical manuals - Ability to multi-task and prioritize projects effectively - Able to take direction well and apply it as necessary Required Skills: Microsoft operating systems, Apple operating systems Important Skills: Technical troubleshooting, Network hardware knowledge Nice-to-Have Skills: Customer service, Multi-tasking, Reading technical manuals Benefits: Health, Dental, vision, Short/Long Term Disability, 401k Match, PTO/Holiday Plan