Administrative Assistant at Relentless Recovery in Columbus, OH

Company Description

Relentless Recovery is a high volume Collateral Recovery Agency servicing all of Ohio. We are a team that takes pride in the culture, forward thinking strategy, and the positively charged environment that exists here. We are a leader in the recovery industry and we are growing. Due to this growth, we are now interviewing mature, responsible people with clean driving records.

Job Description

Responsibilities Keep track of appointments, delivery times, and transport information Complete Appointment Logs, Transport Logs, spreadsheets and Qualify Cars Operate the Customer Service window, completing Customer Property Pick-ups and Redemptions Service all incoming calls from Customers, Clients, Vendors and Lienholders with excellent customer service and resolution skills Set appointments for redemption and personal property pick-up Record daily deliveries and shipments to reconcile inventory Use software to monitor demand and document characteristics of inventory Use designated machinery to cut keys for vehicles Assist and support the Lot Technicians when needed

Qualifications

High School diploma or equivalent required 1-2 years’ relevant customer service experience – automotive field, warehouse, recovery or collections preferred Strong MS Office (Outlook, Word, Excel) knowledge with good computer and keyboarding skills with the ability to maneuver in a Windows based environment Working knowledge of the repo process, account handling, and vendor communication preferred Have a familiarity with collection and lienholder processes, filings, and documentation highly desired Detail oriented and the ability to multi task Must be extremely organized be able to stay on track for upcoming time sensitive deadlines Exceptional interpersonal skills, professional, courteous with excellent oral and written communication skills Ability to work with a diverse customer and workforce population Assertive individual with effective investigative and follow up skills Willingness to work overtime as needed Achieve deadlines and prioritize workload for adherence to strict time deadlines Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment Work and communicate well with other internal departments (Account Executives, Quality Collateral Agents, and the Accounting Team. Physical Requirements: Ability to sit or stand long periods throughout the day Use a computer and telephone Able to communicate verbally and in writing

Additional Information

Must be able to pass a background check.

All your information will be kept confidential according to EEO guidelines.