People Operations Associate | 12-month FTC at Relay · London

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation The Opportunity | Please note this is a 12-month FTC opportunity As a People Operations Associate at Relay, you'll be the operational heartbeat of our People & Talent function: owning the moments that matter most in an employee's journey, from the day they accept an offer to the day they leave. You'll: - Run a seamless, end-to-end onboarding and offboarding experience that sets every new hire up to hit the ground running - Own our visa and immigration programme — keeping Relay compliant and our sponsored workers supported - Be the first point of contact for day-to-day HR queries, giving employees and managers fast, accurate, and empathetic guidance - Keep our HRIS accurate and our people data clean, enabling better decisions across the business - Coordinate TA logistics from case study stage through to onsite interviews — ensuring candidates have a consistently excellent experience - Drive process improvements that make People Ops smarter, faster, and more scalable Who Will Thrive in This Role? - You have 1–2 years of HR or People Ops experience and know your way around an HRIS, ideally Deel or similar - Experience in a fast-paced, hyper-growth environment - You're obsessed with accuracy and data - You're a natural at juggling competing priorities; you stay calm, organised, and proactive when things move fast - You communicate with clarity - You spot inefficiencies and fix them - You thrive in a high-growth environment where processes are still being built, and you enjoy being part of building them Compensation & Benefits - Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. - 25 days of holidays - Enhanced parental leave. - Hardware of your choice. - Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Fast and Focused Hiring Process 1. Talent Acquisition Interview - 30 min 2. Technical Interview - 60 min 3. Final Interview 4. Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week. Who Thrives at Relay? - Aim with Precision: You define problems clearly and measure your impact meticulously. - Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. - 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. - All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. - People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. - Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.