Associate Product Manager- Internal Tools &… at Relay · Raleigh

Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, and healthcare to move from reactive chaos to proactive control.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.

Why Join Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work impact global brands immediately.
• Hyper-Growth Trajectory: With high growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.

Ready to help us build the Intelligent System of Action? 

Job Overview:

As an Associate Product Manager (APM) for Internal Tools, you will help define and deliver products that power Relay's internal operations and business scalability. This role focuses on the critical systems developed by our Product Engineering team: our contract management and billing system (Cirrus) and our account management and configuration front-end (HQ).

You will act as the crucial bridge between our engineering team and our internal users, primarily the Sales and Customer Success (CS) teams. This is a hands-on role designed for someone who thrives at the intersection of technology, customer empathy, and business impact. You will be heavily focused on leveraging AI and automation to support our internal users and streamline administrative workflows. This role will be based full time in person in our Raleigh, NC headquarters.

Our Product Philosophy:

At Relay, Product Management is rarely about having all the answers; it is about having the most complete context, maintaining discipline, and acting as the steady hand that guides our teams forward. In this role, you will be expected to:

• Provide Context, Not Just Tasks: You will not simply hand over a list of internal stakeholder requests. You will deliver well-framed, clearly articulated problems to Engineering, ensuring they know not just what we are building, but the clear rationale behind why it matters right now.
• Own the Stakeholder Friction: If issues arise with Sales or CS, you will absorb and resolve them. You will understand the technical constraints of Cirrus and HQ well enough to solve issues directly with stakeholders, rather than bringing raw, unfiltered issues to the engineering team.
• Be a Calming, Decisive Presence: You will act as a buffer against competing demands, ensuring you do not bring chaos, panic, or unnecessary urgency to the engineering team.
• Contribute to Global Optimization: You will synthesize business objectives and technical constraints and surface your recommendations to product leadership so they can globally optimize and prioritize across all engineering work streams, cutting through the organizational noise to determine the highest and best use of the team's time.

What You Will Do:

Product Strategy & Delivery

• Drive the product roadmap for Cirrus and HQ, collaborating with Engineering to design viable, usable products and ensure timely, high-quality delivery.
• Write detailed user stories for both new features and system enhancements.
• Participate actively in sprint planning and stand-ups, ensuring clarity and momentum throughout the delivery process.

Internal User Support & Engagement

• Serve as the primary point of contact for Sales and CS, guiding them in entering complex orders and contracts into Cirrus, and troubleshooting issues they run into within HQ.
• Document, analyze, and prioritize feedback from internal teams through structured meetings and review of feedback channels.
• Represent the voice of the internal customer in sprint planning and product reviews to ensure that business and user goals remain aligned.
• Drive product adoption and internal enablement by developing clear Release Notes, training materials, and alignment sessions with CS and Sales.

AI & Automation Integration

• Proactively identify opportunities to leverage AI/ML to enhance internal tools, derive deeper system insights, and optimize administrative workflows.
• Design and implement automation strategies that remove manual data entry burdens from the Sales and CS teams, allowing them to focus on high-value customer interactions.

What You Will Bring to This Role:

• 0-3 years of experience in Product Management, preferably within an enterprise software or SaaS environment.
• A Bachelor's degree in Business, Economics, Computer Science, or a related technical or business field.
• A strong blend of business and technical acumen, with the ability to engage meaningfully and add value in discussions encompassing both technology and business strategy.
• Curiosity about emerging technologies: A keen interest in staying abreast of cutting-edge technologies, particularly within the AI and automation space, and identifying how they can create new value for users.
• A passion for entrepreneurship with the ability to thrive and react proactively to changing business needs within a dynamic, high-growth startup environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across internal teams and stakeholders.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Join Us On-Site in Raleigh!

At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. Our hybrid work model is designed to foster these connections, giving you the best of both worlds: the power of in-person collaboration and the flexibility you need.

We ask our teams to work from our amazing Raleigh headquarters on Mondays, Wednesdays, and Fridays. We've found that being together on these core days helps us build authentic, trusting relationships more quickly. This collaborative energy is essential for how we work—not just with each other, but also as long-term partners with our customers.

You'll be encouraged to get out of the office and connect directly with our customers, whether at their properties or at a trade show, no matter your role. And when you're in the office, you'll enjoy our fantastic, amenity-rich space and the vibrant culture that make Relay a great place to work.