Software Support Analyst at Relativity Space in Long Beach, CA

Summary: Relativity Space is building rockets to meet the growing demand for launch capacity and advance innovation. The Software Support Analyst will provide frontline support for software systems and end users, ensuring timely resolution of issues and collaborating with cross-functional teams. Responsibilities: - Serve as first-line support for enterprise system issues and user inquiries - Monitor and respond to support tickets, ensuring timely triage - Troubleshoot user issues & system errors - Document solutions and maintain knowledge base articles - Assist with system configurations, user setup, and user testing sessions - Collaborate with Software Engineers, Product Managers, and Solution Architects Required Qualifications: - Bachelor's degree in Business, Information Systems, Computer Science, or related field - 1-2 years of experience in business systems support or software support - Basic understanding of enterprise business systems (ERP, MES, HRIS, etc.) - Strong problem-solving and communication skills - Customer service orientation - Ability to work independently and manage multiple priorities Required Skills: Enterprise business systems, ERP, MES, HRIS, Software support, System configuration, User setup, User testing, Customer service orientation Benefits: Competitive salary and equity, Generous PTO and sick leave policy, Parental leave, Annual learning and development stipend, More