Client Acquisition Coordinator at Relationship… · Eagan

Description

Client Acquisition Coordinator

Compensation: $20-25 per hour; paid bi-weekly

Employment Type: W-2 Full-Time Employee, Non-Exempt

Location: In-person role based out of Eagan, MN or St. Louis Park, MN or remote eligible for the right candidate

Advance your professional journey with Relationship Therapy Center!

Job Summary

The Intake & Client Services Specialist is a goal-driven, client-facing role responsible for converting prospective clients into active participants in our services, with a primary focus on the Intensive Couples Counseling (ICC) program. This role serves as the face of the clinic for prospective ICC clients and plays a key role in converting inquiries into ICC enrollments when clinically appropriate.

This position blends behavioral health sales, intake coordination, and marketing support, requiring excellent communication skills, comfort with sales conversations, and a strong focus on performance metrics and KPIs. The Intake & Client Services Specialist works closely with the business development and administrative teams to drive revenue growth, optimize conversion rates, support therapist caseloads, and ensure a seamless client experience from first contact to scheduled intakes.

Key Responsibilities

Sales & Conversion

• Make and receive inbound and outbound phone calls and emails to convert prospective clients into scheduled services, with a primary focus on selling the Intensive Couples Counseling (ICC) program.
• Confidently educate prospective clients on treatment options, program structure, pricing, and fit, using a consultative sales approach.
• Convert prospective therapy clients into ICC clients when clinically appropriate.
• Meet or exceed individual and team sales goals, conversion targets, and other defined KPIs.
• Track and monitor ICC sales performance, identify trends, and recommend process improvements.

Intake & Scheduling

• Schedule intake appointments for new clients and complete all required data entry and intake documentation accurately and efficiently.
• Serve as a welcoming and professional first point of contact, ensuring an exceptional client experience from first interaction through scheduling.
• Collaborate with the administrative team to ensure smooth handoffs and accurate client information.

Business Development & Marketing Support

• Collaborate with the business development team to track and manage referrals and support growth of the ICC program.
• Assist in developing and maintaining referral source strategies.
• Support marketing initiatives by helping update, maintain, and create content and campaigns across platforms.
• Manage clinic online presence as assigned (website listings, social profiles) and help measure marketing performance.
• Plan and coordinate community outreach events and partnerships with the Fellowship and Marketing Manager.
• Conduct market research and gather feedback from prospects and therapists to inform outreach and program improvements.

Other Duties

• Develop strong working relationships with clinicians to accurately represent services and refer clients to the most appropriate providers.
• Prepare brief reports and updates on outreach, referrals, and sales activity for leadership.
• Complete other duties as assigned to support the practice and its 45+ therapists.

 Compensation and Benefits:

• Compensation: $20-25 per hour; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%  
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents* 
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses* 
• Employer-paid life insurance and AD&D coverage* 
• Employee Assistance Program (EAP) with confidential mental health and life support resources* 
• Generous paid time off and additional paid holidays*
• *Indicates benefits available only to full-time W-2 Employees 

Requirements

Education:

• Bachelor's degree in marketing, business, sales, healthcare administration, or a related field required.
• Additional coursework or certifications in sales, marketing, digital marketing, or business development preferred.

Experience:

• 1 year of experience in sales, marketing, business development, or a related field required.
• Knowledge of digital marketing strategies, content creation, and community engagement.
• Experience with the mental health care industry is a plus but not required.

Qualifications & Skills:

• Excellent verbal and written communication skills.
• Proven experience in inside sales and/or B2C sales (behavioral health or healthcare strongly preferred).
• Comfortable selling emotionally sensitive, high-value services with empathy and confidence.
• Strong goal, KPI, and performance orientation.
• High energy, friendly, professional, and client-focused demeanor.
• Exceptional time management, organization, and attention to detail.
• Dependable and responsible.

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require periods of sitting, standing and the ability to walk to various locations throughout the health system to attend meetings.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.

About Relationship Therapy Center:

Relationship Therapy Center is a premier private practice dedicated to fostering connection and well-being across the Greater Twin Cities through culturally responsive, expert care. Specializing in relationship therapy for all dynamics—including LGBTQ+ and non-traditional family structures—we provide high-quality individual, couples, and family counseling for clients ages 6 and up. Our diverse clinical team offers services in English, Spanish, and Somali, ensuring inclusive support for mental health needs like anxiety and depression. We pride ourselves on making care accessible by partnering with most major commercial insurers, Medicare, and select Medicaid plans, while providing dedicated resources to help every member of our community thrive. 

Relationship Therapy Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Relationship Therapy Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Relationship Therapy Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com.