Technical Analyst at Relatient in Remote

Summary: Relatient is a company that helps healthcare organizations optimize patient access through AI-powered workflows and real-time automation. They are seeking a Technical Analyst to enhance client experience by resolving complaints, monitoring support cases, and providing solutions to clients. Responsibilities: - Enhance overall Relatient client experience - Resolve client complaints and product troubleshooting via phone, email, and/or support cases - Submit and assign support cases to appropriate department - Monitor support portal and keep client updated on status of case(s) - Properly prioritize client requests - Guide client with solutions when issue appears to be user error/lack of knowledge - Utilize computer technology to handle high call/support ticket volumes - Work with team leads to ensure proper customer service is being delivered - Close out or open call /email records in support portal - Transfer clients to appropriate department(s) - Inform support team when issue(s) are high priority - Basic research of issues before assigning case(s) - Web Portal training/support - Client Notification of Case Resolution(s) Required Qualifications: - Bachelor's degree or equivalent experience in lieu of a degree is required - 1+ years of experience in a Customer Support role, preferably in a technical support role - Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins) - Basic understanding of Programming / Scripting Language(s) Required Skills: SQL Important Skills: Programming/Scripting, Customer Support Nice-to-Have Skills: Collaboration, Communication, Accountability Benefits: Medical, dental and vision coverage, Company-paid life and disability insurance, HSA with employer contributions, Employee Assistance Program (EAP), 401(k) with company match, Unlimited PTO, 10 paid holidays, and paid-parental leave, Flexible work options