E-Commerce Operations Executive & Executive… at rekommerce · Lahore

Job Title: E-Commerce Operations Executive & Executive Assistant

Company: Rekommerce
Location: Gulberg, Lahore, Pakistan
Job Type: Full-Time
Work Mode: On-site
Working Hours: 11:00 AM – 8:00 PM
Salary: PKR 35,000–45,000 per month (Negotiable based on experience and Un-capped Commission )

About Rekommerce

Rekommerce provides e-commerce account reinstatement, compliance, account management, and business growth services for Amazon, Walmart, TikTok Shop, and other online marketplaces.

We are looking for a highly organized, trustworthy, and proactive E-Commerce Operations Executive & Executive Assistant who can independently manage daily business operations, client communication, administrative responsibilities, and team coordination.

The ideal candidate will help streamline operations, manage multiple responsibilities, track deadlines, and reduce the owner's day-to-day workload.

Key Responsibilities

1. Executive Assistance & Daily Management

• Manage daily schedules, meetings, reminders, and follow-ups.
• Organize and prioritize tasks according to business requirements.
• Maintain Google Calendar and daily task lists.
• Monitor pending tasks and ensure timely completion.
• Organize emails, documents, and important business information.
• Prepare daily and weekly progress reports.
• Handle confidential business information responsibly.
• Identify operational problems and suggest practical solutions.

2. Client Communication & Lead Management

• Manage incoming client inquiries through WhatsApp Business, Facebook, and other channels.
• Respond professionally to clients and potential customers.
• Collect client information, suspension notifications, and required documents.
• Schedule assessments, consultations, and service meetings.
• Maintain lead records and follow up with potential clients.
• Track lead status, meetings, payments, and follow-up schedules.
• Ensure no important inquiry or follow-up is missed.

3. Amazon & E-Commerce Operations

• Assist with Amazon, Walmart, and TikTok Shop account-related tasks.
• Organize account suspension notifications, appeals, and supporting documents.
• Maintain client case records and track pending reinstatement cases.
• Monitor deadlines and follow up on outstanding account issues.
• Assist with Account Health, identity verification, and compliance documentation.
• Maintain organized case files and client progress updates.
• Coordinate complex cases with the relevant account reinstatement expert.

Final appeal strategies and complex account decisions will remain under expert supervision.

4. Team Coordination & Task Management

• Coordinate with team members and monitor daily progress.
• Assign and track tasks using Slack, Trello, or similar tools.
• Follow up on pending assignments and overdue tasks.
• Maintain team task boards, checklists, and operational records.
• Ensure team members provide regular updates.
• Help improve workflows and reduce repetitive manual work.

5. Business Administration & Documentation

• Maintain Google Sheets, Google Drive, and business records.
• Organize client files, invoices, service documents, and reports.
• Maintain accurate records of completed and pending tasks.
• Prepare operational summaries and performance reports.
• Create and maintain standard operating procedures (SOPs).
• Ensure business information is properly documented and accessible.

6. Marketing & Business Development Support

• Monitor leads generated through Facebook and WhatsApp campaigns.
• Organize promotional content and service information.
• Coordinate client follow-ups and customer relationship management.
• Assist with routine marketing administration and campaign-related tasks.
• Maintain lead tracking sheets and report inquiry progress.

Required Qualifications & Skills

• Bachelor's degree preferred; relevant practical experience is also acceptable.
• At least 1–2 years of experience in operations, executive assistance, administration, or e-commerce support.
• Strong organizational, communication, and problem-solving skills.
• Excellent command of written and spoken English.
• Proficiency in Google Workspace, Microsoft Office, and spreadsheets.
• Familiarity with WhatsApp Business, Google Calendar, Slack, and Trello.
• Ability to manage multiple responsibilities independently.
• Strong attention to detail and time-management skills.
• Ability to learn new software and business processes quickly.
• Professional attitude, honesty, reliability, and accountability.

Preferred Experience

• Amazon Seller Central or other e-commerce marketplace experience.
• Client handling and lead management.
• Business operations and executive assistance.
• Task management and team coordination.
• Experience working with international clients.
• Familiarity with AI tools and workflow automation.

Who Should Apply?

We are looking for someone who takes ownership of responsibilities and focuses on completing tasks rather than waiting for constant instructions.

The successful candidate should be capable of:

• Managing daily operations with minimal supervision.
• Handling routine client communication and follow-ups.
• Keeping track of multiple projects, deadlines, and priorities.
• Coordinating with team members to ensure timely delivery.
• Identifying problems and proposing solutions.
• Maintaining accurate records and providing clear progress reports.
• Continuously improving operational efficiency.

Performance Evaluation

Performance will be evaluated based on:

• Completion of assigned tasks within deadlines.
• Accuracy of records and documentation.
• Quality of client communication.
• Consistency of lead follow-ups.
• Team coordination and task completion.
• Ability to work independently.
• Improvement in operational efficiency and reduction of the owner's daily workload.

How to Apply

Please submit your CV and briefly describe your experience in operations management, executive assistance, client handling, and e-commerce support.

Shortlisted candidates may be required to complete a practical assessment involving task prioritization, client communication, and daily operations management.

send your cv at info@rekommerce.com

Only candidates who are organized, proactive, responsible, and capable of managing multiple tasks independently should apply.

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person