Customer Service Representative at Reimer Home Services in Buffalo, NY

Summary: Reimer Home Services has been a trusted name in HVAC, plumbing, and electrical services for over 100 years. They are seeking a Customer Service Representative who will handle customer calls, assess needs, and promote services while supporting field technicians and managing administrative tasks. Responsibilities: - Handle inbound and outbound customer calls with professionalism and care - Gather customer information, assess needs, and offer tailored solutions - Promote our services with confidence and enthusiasm - Support field technicians with scheduling and coordination - Perform administrative tasks to keep operations running smoothly Required Qualifications: - High school diploma or GED - Previous customer service experience preferred - Strong communication skills—both verbal and written - Ability to identify customer needs and provide solutions - Reliable attendance and a team-first attitude Required Skills: Customer Service Benefits: Medical, Prescription, Dental & Vision coverage, Disability & Term Life Insurance, Matching 401(k) benefits, Paid Holidays & Paid Time Off (PTO), Ongoing training, development, and career growth opportunities