Relationship Banker I 30 hr (Bayou Walk… at Regions Bank · Shreveport

Summary: Regions Bank is dedicated to improving the financial wellness of its customers and communities. The Relationship Banker I is responsible for providing exceptional customer service, processing transactions, and developing relationships with customers to meet their banking needs. Responsibilities: - Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions - Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution - Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank - Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier - Assists branch and fellow team members with basic tasks to aid in customer problem resolution - Refers customers to an internal team of experts when more complex financial goals and needs are recognized - Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks - Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions - May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs Required Qualifications: - High School Diploma or GED - Ability to work Saturdays as needed - Ability to handle cash and process cash transactions - Ability to communicate in person, on the phone, and through electronic channels - Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor - Ability to walk and stand for extended periods of time - Ability to lift up to twenty (20) pounds Preferred Qualifications: - One (1) year of banking, cash-handling, and/or customer service experience Required Skills: Cash handling, Digital banking offerings, Banking products knowledge, Computer usage, Relationship-building Benefits: Paid Vacation/Sick Time, 401K with Company Match, Medical, Dental and Vision Benefits, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, Associate Volunteer Program