Scheduler at Regional West Health Services in SCOTTSBLUFF, NE

The Scheduler plays a vital role in coordinating patient appointments, maintaining accurate scheduling records, and ensuring timely access to healthcare services. This position supports efficient daily operations by managing schedules, communicating appointment details, and collaborating with care teams to minimize delays and optimize resources.

This is a great opportunity for someone who is organized, detail-oriented, and passionate about delivering excellent patient experiences in a fast-paced healthcare environment.

A Day in the Life of the Scheduler

As a Scheduler, you will begin your day managing appointment requests, including scheduling, confirming, rescheduling, and canceling visits according to established guidelines.

Throughout the day, you will verify patient demographics, coordinate appointment availability based on provider schedules and resource capacity, and clearly communicate appointment details, preparation instructions, and required documentation to patients.

You will monitor schedules for accuracy and efficiency, proactively resolving conflicts and ensuring optimal utilization of resources. You will also respond to inquiries via phone and electronic communication, providing prompt, professional customer service.

Collaboration is key in this role, as you will work closely with clinical and administrative teams to ensure readiness for scheduled services and support a smooth patient flow.

Qualifications

• High school diploma or GED required
• Minimum of 3 years of hospital or medical office experience required
• At least 2 years of administrative and customer service experience required
• Proficiency in electronic health records (EHR) systems and scheduling software
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced healthcare environment
• Strong attention to detail and problem-solving skills
• Knowledge of medical terminology and insurance processes preferred

Why Regional West?

• Make a direct impact on patient access to care
• Work in a collaborative, team-focused healthcare environment
• Gain valuable experience in healthcare operations and scheduling
• Opportunities for growth and career development
• Competitive compensation and benefits package

A conditional job offer is contingent upon successfully passing a pre-employment drug test and background checks. A Physical Capacity Profile may be required for some positions.