Customer Support Representative CSR at Refresh… · Akron

Summary: Refresh Franchising®️ is a well-known company in the Multi-family industry, providing services to help management companies prepare apartment units for new tenants. They are seeking a Customer Support Representative responsible for processing work order requests and answering customer inquiries through various communication channels. Responsibilities: - Answer inbound calls - Process new work requests in our system - Relay critical information to our team - Explain our services to cliental and answer other questions - Route customers to the appropriate staff or department - Make outbound calls to customers to confirm information, update them on status, or gather feedback - Respond to emails and other types of electronic communications - Collection inquiry calls to corporate clients as needed - Process phone payments Required Qualifications: - Friendly and respectful personalities - Good verbal and written communication skills - Ability to navigate and operate computer programs - Excellent organizational skills - Dependable and reliable - Experience in a call center or customer service is a huge plus - Available weekdays during daytime hours Required Skills: Call center experience, Customer service experience, Dispatch experience, Computer program navigation, Work order processing, Phone payment processing, Friendliness, Respectfulness Benefits: A respectful, positive and friendly work environment, Fantastic & rapid advancement opportunities, Weekly pay via direct deposit, Paid time off (2 weeks per year)