Front Desk Representative at ReFocus Eye Health in North Wales, PA

Description Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience. Your Impact: • Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion. • Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly. • Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records. • Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting. • Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience. • Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners. What You'll Bring/Requirements: • Reliability, a positive attitude, and excellent teamwork skills. • Strong communication and interpersonal abilities. • Proficiency in data entry and computer skills. • Ability to thrive in a fast-paced environment. • Exceptional customer service skills. • Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures. • Must hold a high school diploma or equivalent. Bonus Points: • Prior experience in ophthalmology. • Familiarity with Electronic Medical Records (EMR). Perks & Benefits: • Competitive 401(k) with matching. • Comprehensive health, dental, and vision insurance. • Disability and life insurance. • Flexible spending account. • Generous paid time off. Important Details: • Must be able to travel to multiple locations (if applicable). • Availability for evenings and weekend rotations (if applicable - varies by practice). • Ability to handle a high-volume practice. • This position is in person. We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect. We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas. We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach. Refocus is an equal opportunity employer and we value diversity.