Assistant Manager - REEDS Jewelers,… at REEDS Jewelers · Durham

At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact. 

Durham offers a dynamic blend of innovation, culture, and growth as part of the Research Triangle. The Streets at Southpoint is a premier shopping destination, consistently attracting steady daily visitors who value luxury brands and attentive service. Luxury sales professionals build rewarding careers here by delivering exceptional client experiences in a thriving retail market. Durham’s expanding business landscape, walkable downtown, and vibrant arts scene make it an outstanding place to work and live. 

We’re looking for a results-driven, client-centric Assistant Store Manager to lead alongside the Store Manager in leading a high-performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS’ values to life on the sales floor. You’ll help create a culture of passion, integrity, and service where every customer feels valued. 

What You'll Do  

Sales Leadership 

• Partner with the Store Manager to exceed sales goals and KPIs.  
• Be a sales leader and mentor on the floor, leading by example.  
• Drive growth through key product strategies and promotional execution.  
• Foster new and repeat customer relationships through client development efforts.  

Client Experience 

• Deliver and coach exceptional customer service at every touchpoint.  
• Ensure an elevated and personalized shopping experience.  
• Actively support the team during peak traffic and high-stakes moments.  
• Use feedback to refine store experience and service strategy.  

Team Development 

• Support hiring and retention of top-tier talent.  
• Mentor team members and provide actionable coaching and recognition.  
• Promote a culture of learning, teamwork, and performance.  
• Help manage training, development, and performance tracking.  

Operational Excellence 

• Keep daily operations running smoothly and efficiently.  
• Uphold company policies and ensure compliance.  
• Monitor inventory, loss prevention, and store standards.  
• Optimize processes and back-of-house organization.  

Our Values 

We live and lead through REEDS’ guiding principles: 

• Integrity – Do what’s right, always.  
• Performance Excellence – Drive results, embrace growth.  
• Stewardship – Build trust with every action.  
• Professionalism – Lead with confidence and consistency.  
• Entrepreneurial Spirit – Think big, act boldly.  
• Team Orientation – Collaborate and uplift others.  
• Passion – Love what you do and have fun doing it.