Consumer Lending Loan Coordinator at Redwood Credit Union in Napa, CA

Summary: Redwood Credit Union is looking for a Consumer Lending Loan Coordinator who will provide general assistance and departmental support while delivering superior Member service. The role involves managing loan processes, providing exceptional service to Members, and ensuring compliance with lending regulations. Responsibilities: - Provide exceptional service to all Members, officials, internal team members, and service providers - Provide general assistance and departmental support in completing tasks or projects - Provide phone coverage for the department at all times - Communicate with Members regarding their loan status and request documentation needed to close the loan - Compose and type letters, memos, and reports for staff and Members - Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance - Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards - Assist Direct lending with loan queues and funding when needed - Assist Indirect lending with loan packages and funding when needed - Manage the loan completion process with Member from approval to funding - Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types - Follow up with Members, dealers, or vendors for any documentation needed for funding - Assist funders to ensure loan files are complete prior to internal and/or external audit requests - Ensure confidentiality and safeguard sensitive Member financial information - Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met - Identify cross sell opportunities that will benefit Member - Report daily any problems or concerns with specific loan files - Propose new or improved processes that will improve current processing structure - Review and complete daily lending reports Required Qualifications: - Thorough knowledge in the use of Internet-based loan origination software - Knowledge of lending principles, practices, rules, regulations, and sales - Knowledge of compliance requirements - Ability to communicate effectively both verbally and in writing - Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members - Ability to act independently and confidentially, using discretion and tact - Ability to analyze situations and recommend workable solutions - Ability to coordinate a variety of activities simultaneously and prioritize work - Ability and desire to work in and contribute to a team environment - Ability to work a rotating schedule which will include working some Saturdays (1 to 2 a month) - Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance - The ideal candidate has a combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field Required Skills: Internet-based loan origination software, Lending principles, Lending practices, Lending rules, Lending regulations, Sales, Compliance requirements, Credit Endorsee registration with California Department of Insurance, work in a team environment, Effective verbal communication, Effective written communication Benefits: Competitive medical, dental, and vision insurance, mental health offerings, Employee performance incentive plan, Salary Advancement– Merit increase based on performance, 401(k) program with employer match, Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!, RCU employees are eligible for a .75% discount off RCU standard collateral auto loans, RCU employees are eligible for a 1% discount on all recreational or boat loan products, 2% discount off Visas and LOC Loans through RCU, 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000., 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000., 0% interest on garment, fitness, or home office equipment loan of up to $500, 100% financing for employee purchased homes!