People Team Coordinator at Redstone Residential, Inc. in Provo, UT

Summary: Redstone Residential is a national student and multi-family housing operator, managing more than 38,000 beds across 20 states. They are seeking a People/HR Coordinator to manage incoming requests, support team members, and run recognition programs, ensuring efficient operations within the People Team. Responsibilities: - Triage and resolve incoming tickets and emails — employment verifications, garnishments and IWOs, benefits questions, life events, and more - Process incoming mail, including state agency notices, Workers Comp requests, and regulatory correspondence - Approve UKG notifications such as direct deposit changes, team changes, and benefit elections - Address W2 issues, tax adjustments, and quarterly filings in coordination with payroll - Resolve UKG help requests, including timecard and login issues - Process new-hire benefits approvals and life event documentation - Manage PT-to-FT benefit transitions, including team member communications and enrollment timing - Run our recognition programs end-to-end — new-hire boxes, baby gifts, birthday recognition, and anniversary rewards - Keep documentation tight and processes clean as the People Team grows Required Qualifications: - 1+ years of administrative, customer service, or operations experience — ideally in HR, payroll, or a high-volume service environment - A track record of managing high-volume inboxes or ticket queues with accuracy - Comfort with HRIS systems (UKG preferred) and Microsoft 365 - Clear, warm, professional communication - Strong attention to detail and process discipline - The ability to handle sensitive and confidential information with discretion - A hospitality mindset — you remember there's a real person on the other end of every ticket Preferred Qualifications: - Experience with employment verifications, garnishments / IWOs, or benefits administration - Experience with Freshservice or similar ticketing systems - Bilingual (English / Spanish) Required Skills: HRIS systems, UKG, Microsoft 365, Employment verifications, Garnishments, IWOs, Benefits administration, Freshservice, Ticketing systems, Bilingual English/Spanish Benefits: Health, vision, and dental insurance, 401(k) with up to 6% company match, Flex PTO and 10 paid holidays, Gym membership, Discounted phone plan, 3 paid service days per year, Paid parental leave, Professional development support, Employee assistance program