Bingo Lead Attendant at Red Hawk Resort + Casino in Placerville, CA

Bingo Lead Attendant

· Supervise daily bingo operations and provide leadership for Bingo Attendants.

· Perform all job functions of a Bingo Attendant while providing oversight in the absence of Bingo Management.

· Open and close the bingo hall, ensuring all gaming equipment, POS systems, caller stations, and operational areas are properly prepared for each session.

· Coordinate daily bingo hall setup, including inventory preparation, supply distribution, floor readiness, and guest service standards.

· Review and maintain inventory counts of bingo paper, pull tabs, electronics, tickets, portable units, and all gaming supplies.

· Direct Inventory Clerks on proper issuance of bingo inventory and ensure accurate setup of bingo packs and inventory shelves for upcoming sessions.

· Verify inventory movement, issued paper, returned paper, and balancing reports to maintain compliance with internal controls and gaming regulations.

· Run reports including session summaries, Title 31 documentation, Resorts Advantage reports, and other required operational and compliance reports.

· Review session totals for shortages, overages, and discrepancies; investigate variances and ensure proper documentation and corrective action.

· Verify cashier banks, paymaster banks, and payout procedures to ensure accurate cash handling and secure financial controls.

· Assist with prize verification, jackpot payouts, and guest issue resolution during active bingo sessions.

· Train, coach, evaluate, and support bingo department employees while maintaining operational standards and compliance requirements.

· Provide direction to staff regarding daily assignments, floor coverage, game flow, guest concerns, and special event operations.

· Serve as the primary point of contact for guest questions, employee concerns, and operational problem-solving during assigned shifts.

· Work closely with Bingo Management to coordinate supplies, promotions, reporting, staffing, and special bingo events.

· Maintain a clean, organized, professional bingo environment and ensure excellent guest service standards are consistently met.

· Performs all other duties as assigned.

· High school diploma or GED preferred.

· Minimum 2 years of bingo, casino, gaming, or cash-handling experience preferred.

· Previous supervisory or team lead experience strongly preferred.

· Strong knowledge of bingo operations, gaming procedures, and internal control standards.

· Experience with POS systems, bingo accounting systems, Title 31 compliance, and reporting systems such as Resorts Advantage preferred.

· Advanced cash handling skills with the ability to verify banks, reconcile reports, and manage payout controls accurately.

· Strong mathematical and analytical skills for balancing sessions, inventory counts, and discrepancy resolution.

· Excellent leadership, communication, and employee training skills.

· Strong attention to detail with the ability to maintain compliance and operational accuracy in a fast-paced environment.

· Ability to organize workflow, prioritize tasks, and manage multiple responsibilities simultaneously.

· Excellent guest service and conflict resolution skills with a professional and approachable demeanor.

· Ability to stand and walk for extended periods and lift up to 50lb bingo supplies and equipment as needed.

· Ability to work flexible schedules including nights, weekends, holidays, and special events.

· Must be dependable, punctual, and capable of working independently with minimal supervision.

· Must be at least 21 years of age.