Director, West Service Delivery - Consulting at Red Hat in Texas

Director, West Service Delivery - Consulting Location: Remote US CO The Red Hat Americas Services team is looking for a Director, West Service Delivery to lead  the Services delivery team for the West region. As a key member of the Americas Services management team, you will work in close partnership with the Services Sales leader of the West region as well as your peers for other regions. You’ll oversee and lead the delivery process of our Services projects after closure. As a Business Manager, you’ll manage the profit and loss of the Services business in the West as well as ensure meeting set customer satisfaction metrics. Your organization will consist of teams of technical Consultants, Architects and project managers. You will provide guidance  including one-on-one meetings, escalation situations, performance and development, technical training, and general team coordination within your region. What you will do: Recruit, Develop and retain an organization consisting of Consultants, Architects and Project managers. Oversee service delivery in all accounts within your region; be accountable for revenue and margin targets of your region. Work closely with the local Go To Market Services Management to ensure proper alignment between Services and the GTM team in regards to the regional’ strategic directions, investment decisions, capacity, skills and development plans. Supporting the booking and revenue growth Act as an executive leader and sponsor during the whole customer journey Take responsibility for revenue, margin, and billability targets for the team Support the weekly forecasting for revenue and utilization. Set up and maintain a capacity plan for skills needed; develop the team's skills and partner network to ensure high quality support for business needs and for existing and upcoming technologies Ensure profitability and staff sufficiency by collaborating with the Services Operations team Support customer & partner escalations in the Consulting area. Work with the enablement teams for the region to ensure the availability of appropriate training. Represent Red Hat Services in the regional leadership teams Collaborate with your Services manager colleagues in Training & Certification and TAM Services, GEO services platform practices, the Ecosystem Marketing teams, and other Red Hat Services Leaders in GEO  on wider strategic initiatives and business development activities What you will bring Successful multi year track record managing a services business on regional level. Extensive expertise in delivering strategic consulting services and driving client success Demonstrated experience developing a business team or organization and managing within a matrix environment Practical experience with people management, including a successful record of talent development within a team Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery Experience leading and working in virtual and cross-functional teams Knowledge of project management processes and experience with revenue-based project reporting Ability to understand the technical impact of projects and the business impact on both Red Hat and customers in delivering and scoping projects Knowledge of Generative Artificial Intelligence solutions will be considered a plus Good understanding of enterprise architecture technologies, including application development and infrastructure to assist their reports by recommending appropriate technical training and supporting them in case of issues with engagement is nice to have but not mandatory. Candidates must be located in the Central, Mountain, or Pacific time zones. The salary range for this position is $272,500.00 - $463,140.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ●    Comprehensive medical, dental, and vision coverage ●    Flexible Spending Account - healthcare and dependent care ●    Health Savings Account - high deductible medical plan ●    Retirement 401(k) with employer match ●    Paid time off and holidays ●    Paid parental leave plans for all new parents ●    Leave benefits including disability, paid family medical leave, and paid military leave ●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. Additional Locations: Remote US NV, Remote US AZ, Remote US WA, Remote US UT, Remote US TX