Live Chat Support Agent

Summary: Recorainc is a mission-driven organization dedicated to transforming cardiovascular health. They are looking for a compassionate, tech-savvy Live Chat Support Agent to engage with potential patients via live chat, providing informative responses and coordinating follow-ups to support heart health initiatives. Responsibilities: - Respond to live chats from potential patients with professionalism, warmth, and clarity - Answer basic concepts related to our program offerings - Monitor and triage missed calls and messages, escalating as needed - Coordinate with internal team members to ensure timely patient follow-ups - Maintain accurate records of interactions in our CRM - Communicate efficiently across platforms like Slack to keep workflows running smoothly Required Qualifications: - Customer service experience — especially in a healthcare, wellness, or mission-driven setting - A passion for improving heart health and empowering individuals to take action - Ability to clearly explain health-related topics in a simple, empathetic way - Excellent written communication skills and a calm, helpful demeanor - Experience using CRMs, Slack, and/or chat support tools - Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction - Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision Preferred Qualifications: - Experience using CRMs, Slack, and/or chat support tools (a plus) - Prior experience as a live support/chat agent (a plus) Required Skills: Customer service experience, Experience using CRMs Important Skills: Live support/chat agent experience Nice-to-Have Skills: Empathy, Growth-Oriented