Intern, User Experience - Masters level at Realtor.com in Austin, TX

Summary: Realtor.com® is a leading online real estate platform that connects buyers, sellers, and renters with expert guidance. They are seeking a User Experience Research Intern to conduct research, collaborate with cross-functional teams, and contribute to improving user experiences in the real estate industry. Responsibilities: - Conduct end-to-end research with guidance from senior team members, applying both qualitative and quantitative methods to uncover what consumers truly need - Partner with product, design and product marketing teams and other researchers to help develop a holistic understanding of the experiences that consumers and customers face - Design and develop research studies, working to identify the best methodology in partnership with team members, executing with attention to detail and quality - Synthesize research data, prepare reports, slide decks and summaries and be prepared to present research to product teams - Plan and facilitate research, synthesis and insights workshops with cross-functional partners - Influence your product team to look for and ask the right questions rather than rushing to answers and solutions - Collaborate with, and learn from, the inclusive design and accessibility team in order to successfully adopt and incorporate inclusive methods into your research practice Required Qualifications: - Some experience designing and conducting research (in-person and remote) and be able to show how your work has had an impact on product roadmaps and/or informed design decisions - Experience with a variety of qualitative and quantitative research techniques, along with the knowledge of when and why to apply them - Experience sharing ideas on research design, analysis and summary with peers - Have created effective ways of sharing your insights so they resonate and are impactful. (Reports, slide deck presentations etc.) - Experience crafting your own research questions, research objectives, interview guides - Comfortable working with data of all kinds. Examples include gathering data, analyzing data, developing insights, creating research summaries, and curating research - Familiarity with personas and user journey maps - Experience with facilitation (such as workshops, focus groups and trainings) - Experience in UX Design best practices, including hierarchy of information, accessibility, and product development/optimization - Strong, clear communication skills—whether in meetings, presentations, or written deliverables - Exemplifies a 'We, Not Me attitude' Required Skills: User Experience Research, Qualitative Research, Quantitative Research, Research Design, Data Analysis, Research Reporting, Interview Guide Development, Persona Development, User Journey Mapping, Workshop Facilitation, UX Design, Accessibility