Ops Analyst I, Insurance at RealPage, Inc. in Richardson, TX

Summary: RealPage, Inc. is a company focused on insurance operations, and they are seeking an Insurance Operations Analyst I. The role involves managing core operational processes, ensuring documentation and efficiency, and supporting system migrations within the insurance team. Responsibilities: - Serve as the process owner and subject matter expert for at least one Insurance Operations activity, such as cash application, receivables reconciliation, invoicing support, onboarding/offboarding, audits, refunds, or escalation research - Reconcile system-level transactions against invoices and related records to ensure accuracy and timely resolution - Ensure assigned processes are fully documented, current, and aligned with operational requirements - Create new process documentation and update existing documentation when workflows, vendors, or systems change - Monitor and ensure work is completed within defined service level agreements (SLAs) - Track, analyze, and report key operational metrics, including volume, turnaround times, aging, and productivity by insurer, workflow, day, week, and month - Investigate broken processes or system issues, report findings, and escalate as appropriate - Identify process gaps, operational risks, and inefficiencies, and recommend solutions to improve accuracy, scalability, and overall performance - Support development of business justifications for new vendors, partners, or operational solutions by identifying current-state gaps and future-state opportunities - Partner with leadership and cross-functional teams during the migration from legacy systems to new platforms by documenting workflows, clarifying requirements, and supporting implementation readiness - Research and help resolve operational and client escalation issues, including disputes tied to insurance billing or collections processes - Build cross-functional knowledge to provide backup support across other Insurance Operations functions as needed - Maintain professionalism in communications, analysis, and presentation of operational data - Perform other duties as assigned Required Qualifications: - 1–2 years of experience in operations, insurance operations, accounting support, receivables, cash application, or process-oriented business functions - High school diploma or equivalent required - Strong written and verbal communication skills - Strong attention to detail and ability to reconcile data accurately - Demonstrated ability to manage multiple responsibilities and meet deadlines with limited supervision - Strong analytical, organizational, and problem-solving skills - Ability to adapt to change and work effectively in evolving environments - Intermediate to advanced Excel skills; proficiency in Word, Outlook, and PowerPoint required Preferred Qualifications: - Bachelor's degree in Business, Accounting, Finance, or a related field - Experience with process documentation, workflow analysis, or operational reporting - Experience with Visio, Lucidchart, or other process-mapping tools - Experience working in a BPO or shared services environment - Exposure to Property & Casualty insurance - Exposure to Surplus Lines insurance - Experience with invoicing, cash application, reconciliations, or collections-related operations - Experience tracking KPIs and using metrics to improve performance - Experience supporting system migrations, process transitions, or vendor implementations Required Skills: Cash application, Receivables reconciliation, Process documentation, Workflow analysis, Operational reporting, Excel, Word, Outlook, PowerPoint, Visio, Lucidchart, Property & Casualty insurance, Surplus Lines insurance, Invoicing, Collections operations, KPI tracking, System migration support Benefits: Health, dental, and vision insurance., Retirement savings plan with company match., Paid time off and holidays., Professional development opportunities., Performance-based bonus based on position.