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Onsite Community Manager (Pennbrooke HOA) at RealManage · Leesburg
Skills
Job Description
Role: Onsite Community Manager
Location: Leesburg, FL
Pay: $80,000 - 82,000 per year
Job Type: Full Time
Company Summary
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
- Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
- Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
Community Summary
Pennbrooke Fairways is an active 55+ community in Leesburg, Florida, offering scenic surroundings and an engaging lifestyle among mature oaks and lush golf fairways. Residents enjoy three nine-hole golf courses, two swimming pools and spas, a fitness center, tennis and pickleball courts, fishing ponds, and spaces for crafts, cards, and billiards. An on-site restaurant, hair salon, library, and mail room add everyday convenience, while community events and recreational activities create opportunities to connect. This combination of natural beauty, amenities, and resident engagement makes Pennbrooke an appealing place to call home and offers employees meaningful opportunities to support residents’ daily experiences.
Role Summary
The Community Manager serves as the Chief Operating Officer of the Homeowner Association. This position has ultimate responsibility for the day-to-day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.
We are currently seeking a Community Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The Community Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.
Responsibilities
- Conduct regular site inspections to ensure the highest possible standards of safety, courtesy, cleanliness, and operational efficiency are consistently met; implement structured inspection plans and ensure follow-through on identified issues
- Maintain a highly visible presence within the community and among the team to provide exceptional customer service by promptly addressing member inquiries, concerns, and feedback through multiple communication channels and within established service timelines
- Demonstrate strong interpersonal skills and the ability to develop positive relationships with residents, Board members, staff, and external partners
- Ensure compliance with all community governing documents, policies, and applicable statutes; oversee covenant enforcement processes including violations, notices, hearings, and resolution in accordance with established procedures
- Plan, develop, and approve operational policies, procedures, methods, and regulations and ensure implementation through documented standard operating procedures (SOPs)
- Direct and oversee the work of team members including hiring, training, performance management, scheduling, and ongoing coaching; foster accountability and monitor performance standards
- Serve as the primary liaison to the Board of Directors; coordinate Board and Annual Meetings, including preparation of agendas, meeting materials, and timely follow-up on action items
- Lead the development of the annual operating, cash, and capital budgets; oversee financial operations including budget tracking, invoice processing, and adherence to financial controls
- Prepare monthly financial reports to the Board of Directors and ensure timely, accurate operational and financial reporting in alignment with established deadlines
- Coordinate the development of long-range and annual business plans and track execution progress, providing regular updates to the Board
- Oversee the impact and effectiveness of association policies, programs, and processes and recommend and implement improvements based on operational and financial performance
- Monitor the quality of association services to ensure maximum member and guest satisfaction through staff accountability, inspections, and service performance tracking
- Secure and protect all association assets including oversight of insurance programs, reserve studies, contracts, and risk management activities
- Establish and maintain ongoing dialogue with members through communications, community initiatives, and engagement efforts
- Coordinate with the Board of Directors on the development and implementation of strategic plans while ensuring execution, tracking, and reporting of all Board-directed initiatives
- Ensure compliance with purchasing policies and procedures including vendor bidding processes, contract management, and required approvals
Secondary Responsibilities
- Plan, develop, and approve operational programs, procedures, and regulations and ensure consistent implementation, documentation, and adherence to timelines
- Evaluate committee activities that report to the Community Manager including coordination with architectural review boards, compliance committees, and related groups
- Provide counsel to management staff to ensure employees are properly trained, supervised, and scheduled including ongoing coaching, performance feedback, and accountability measures
- Develop, maintain, and disseminate a management philosophy to guide personnel and promote a collaborative, team-oriented work environment
- Support internal controls by ensuring proper financial processes, documentation, approvals, and system recordkeeping are maintained
- Oversee administrative operations, including maintenance of association records, databases, and required documentation in designated systems
- Oversee communication platforms and community outreach efforts, including newsletters, website content, and mass communications
- Assist in the planning and execution of community events and initiatives that support resident engagement
- Ensure timely and professional handling of correspondence, reports, and operational follow-ups in accordance with established service expectations
Disclaimer
This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.
- Minimum of five (5) years Homeowner Association (HOA) Management experience - Onsite experience required
- Experience managing an aging master association with neighborhood associations
- Florida LCAM certification required; familiarity with HOA governing documents, regulations, and applicable laws required
- HOA Experience Required
- Professional certifications such as CMCA and AMS preferred
- Master plan community experience is preferred
- Bachelor’s degree preferred; Associate’s degree or equivalent experience required (degree in Business, Real Estate, or related field preferred)
- Strong leadership, supervisory, and team development skills, with the ability to coach, mentor, and hold staff accountable
- Excellent interpersonal and customer service skills, with the ability to build relationships and maintain a positive community environment
- Strong written and verbal communication skills, including professional correspondence, reporting, and resident interactions
- Proven ability to prioritize, plan, organize, and manage multiple responsibilities effectively in a deadline-driven environment
- Strong attention to detail, problem-solving, and conflict resolution skills, with the ability to exercise sound judgment and discretion
- Financial acumen, including the ability to read, analyze, and manage budgets, financial statements, and reporting processes
- High level of integrity and professionalism, with the ability to handle confidential and sensitive information appropriately
- Proficiency with computers, Microsoft Office, and property management or database systems; ability to adapt to new technologies
Physical Requirements
- Ability to stand and walk for extended periods throughout the workday.
- Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
- Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
- Manual dexterity to operate tools, equipment, and machinery safely.
- Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
- Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
- Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
- Ability to wear and use appropriate personal protective equipment (PPE).
- Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Pay and Benefits
$80,000 - $82,000 annual salary per year
Benefits Include
- Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA account for health-related expenses
- FSA account for dependent care expenses
- Education Reimbursement for industry related classes
- 401K match after 1 year
- Employee Assistance Program (EAP)
- 9 paid holidays and 2 floating holidays
EEO & Values Statement
RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
ADA Statement
RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.