Director, Client Experience (Paid Media) at Real Chemistry in Remote

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry is seeking a Director, Client Experience (Paid Media) to join our growing team! This role is ideal for a strategic media leader who can oversee the day-to-day management of a portfolio of mid-size healthcare clients while guiding integrated, audience-first paid media programs that drive measurable business outcomes for the brands we serve. The Director will serve as a senior client-facing lead, partnering across Activation, Analytics, Creative, and Account teams to develop and optimize cross-channel media strategies aligned to each client’s goals. This individual will bring strong digital media expertise, a sharp analytical mindset, and the ability to turn insights into clear, actionable recommendations for clients and internal stakeholders alike. The ideal candidate is an experienced people manager and trusted client partner who can balance strategic leadership with operational excellence. They should be comfortable navigating a matrixed organization, mentoring junior team members, and leading integrated media planning efforts in a fast-paced environment. This is a hybrid role based in any of our U.S. offices—including New York, Boston, Chicago, Carmel, or Lambertville. What You’ll Do Lead day-to-day media strategy and client management across a portfolio of mid-size healthcare accounts Oversee the development of audience-first, cross-channel paid media plans aligned to brand and business objectives Translate research, audience insights, and performance data into actionable planning recommendations Partner with Activation, Analytics, Creative, and Advertising Account teams to ensure integrated execution across workstreams with our full-service clients Guide budget allocation, deliverable development, and campaign planning with a focus on quality, efficiency, and business impact Work with Analytics teams to measure campaign performance and marketing ROI, identifying optimization opportunities and communicating clear implications and next steps to clients and activation teams Build strong client relationships through proactive communication, thoughtful consultation, and consistent delivery excellence Manage and mentor junior team members, providing oversight, feedback, and workload direction Navigate complex stakeholder environments with professionalism, sound judgment, and strong collaboration skills Contribute innovative thinking, test-and-learn strategies, and forward-looking recommendations that improve client outcomes What You’ll Bring 8+ years of experience in digital media planning and activation; healthcare, pharma and/or B2B experience strongly preferred 2+ years of progressive leadership experience, including direct or indirect team management Deep experience with cross-channel and HCP/DTC media planning Experience across omni-digital channels; experience with traditional media channels (print, OOH, linear TV, radio) is a plus Strong understanding of audience segmentation, targeting, media research, and planning tools as well as the willingness and ability to learn internal proprietary tools Fluency in media measurement, campaign reporting, and ROI-focused decision-making as a strategic partner to Analytics teams Ability to synthesize data into strategic recommendations Experience partnering with Activation and Analytics teams to produce meaningful performance reporting Ability to communicate effectively with senior-level clients and cross-functional stakeholders Excellent organizational, prioritization, and project management skills Familiarity with ad servers, attribution models, and advanced performance media tactics Familiarity with channel and partner inventory to guide junior and Activation teams This Role May Be a Good Fit If You Are A strategic thinker with a strong data-driven mindset A proactive and solutions-oriented client leader Comfortable managing multiple priorities in a fast-paced environment A collaborative team player who leads with accountability and clarity Adaptable and energized by change Motivated by Real Chemistry’s values: Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I” Pay Range: $95,000 - $140,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographic location. The Company reserves the right to modify this pay range at any time. Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here. We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com. Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us.For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be.Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people. Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know. *Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.