Senior Manager, Personal Banking Investigations at RBC · Toronto

Job Description What is the opportunity?

As a Senior Manager within the AML Financial Intelligence Unit, reporting to the Director Canadian Banking Investigations, you will oversee the daily operations of a team of Managers (Senior Investigators) and Investigators. You will provide guidance on investigations as required ensuring actions taken and outcomes achieved align with the complexity of the case and are consistent with department policies and regulatory expectations. You will review report submissions and provide approval when appropriate standards have been met. You will oversee and manage the development and performance of your team members, including meeting established benchmarks of quality and quantity of cases. You will also help the Director execute on various projects and initiatives as needed.

What will you do?

• Review investigative reports submitted for approval ensuring cases are worked in an efficient manner, within defined timelines, and completed in accordance with department policies, guidelines and regulatory expectations
• Provide ongoing coaching and mentoring to staff identifying any barriers that may be present in their work which inhibit continued growth in the role
• Assess and respond to periodic quality assurance reviews for team as required
• Conduct regular check-ins with staff with a focus on their professional development and support for their career planning, as well as ensure employee development plans are in place and reviewed regularly
• Provide updates as needed on staff performance and development to Director, Canadian Banking Investigations
• Manage HR functions including onboarding and offboarding staff (posting positions, reviewing applicants and conducting interviews), along with overseeing the HR needs of team members
• Work with other Senior Managers as well as internal partners in the development of AML guidance documents including processes and white papers

What do you need to succeed?

Must-have

• AML background in Canadian banking
• Experience as a people manager or at minimum, coaching and feedback as part of prior role
• Exceptional verbal and written communication skills.
• Time management and organizational skills in order to manage workload and ensure established benchmarks for the team are met.

Nice-to-have

• Background/experience within the finance sector
• ACAMS Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills Anti-Money Laundering (AML), Business Perspective, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Strategic Thinking

Additional Job Details **Address:20 KING ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:GROUP RISK MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2026-04-09Application Deadline:**2026-06-30 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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