Account Supervisor at RAPP in Austin, Texas, United States of America

Account Supervisor

Location: Austin, Texas, United States of America · Hybrid

Agency:

GSD&M

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Position Function:

As an Account Supervisor, you are the day-to-day Idea Team leader and key
agency representative. You have an intimate understanding of the internal
and external components that lead to the manifestation of courageous
work and the daily development of the team. You play an integral role in
managing all aspects of your account, both up and down. It is your
responsibility to understand the big picture of a client’s brand and connect
it to individual initiatives. You keep your team motivated to achieve overall
goals and deliver on specific initiatives. You are the conductor of an
orchestra made up of collaborators from both the client and agency sides,
and it is your job to make sure they are all working harmoniously.

Specific Responsibilities/Duties:

BE A FEARLESS LEADER.

You are the backbone of the team overseeing the creative process, from
briefing to presentation and production to implementation. You have a
strong grasp of when to tackle it yourself, when to delegate and when to
manage. You lead the majority of client calls and meetings, and the
day-to-day growth of the account is in your hands. Be courageous and be
vocal. Imagine yourself in the Account Director role. How would you lead
this client’s brand into the future? Always challenge yourself to push the
Idea Team in directions that will win for the agency based upon your
unique relationships on the client side. Become adept at the art of
managing up (to your supervisor), down (to your team/direct reports) and
sideways (to your peers/client team).

CHAMPION INTELLIGENT AND INSPIRING STRATEGY.

Be proactive in helping to develop insightful briefs that translate into
day-to-day account activity. Be passionately devoted to understanding the
problem we are really trying to solve, and once established, be able to
effectively evaluate creative against that inspiring strategy.

FUEL CREATIVITY.

Creative is not a department. Run the wall: Engage in the work and partner
with creative directors. Inspire ideas and build on others. Stoke the fires
with the client. Talk to them about great ideas outside of their business and
set the stage for presentations.

Manage the art of delivering client feedback to creatives. It’s a critical part
of the idea development. Always build momentum. Once the work is sold,
the process is just beginning. You relentlessly look for ways to cultivate a
great idea from production through market implementation. Everything
you do is in service of the work.

REPRESENT.

You are the face of the agency on a daily basis. Build proficiency in writing
concise, articulate, client-facing communications and POVs. The majority of
all client interactions run though you. Make us look good.

BE A TRUSTED CLIENT PARTNER.
Our primary goal is to build our client’s business. Understand how your
client makes and loses money. Know what keeps them up at night. You
consistently look for ways to help them be heroes in their organization.
Most importantly, always do what you say you’re going to do. Ensure the
agency delivers.

OWN FINANCIAL RESPONSIBILITY.

The agency’s money is your money. You are responsible for the daily
financial components of the business and proper management of internal
resources. You have an intimate comprehension of the P&L, scope of work,
and staffing plan and how each contributes to the health of the account.

REMAIN CURIOUS.

Cultivate an insatiable appetite for understanding. Seek knowledge of the
changing marketplace and emerging technology/media and how they
impact opportunities for our clients. Be a student of our business and your
client’s business.

MAXIMIZE TALENT.

Train, guide and empower the team. Provide radical, generous and
ongoing candor. Be a relentless motivator and a champion for the agency.
Work to diversify our teams to ensure we have diverse perspectives and
voices within GSD&M. You are responsible for shaping the future leaders
of our agency. Don’t forget to build your own skill set and seek out
opportunities to do so.

BE UNFLAPPABLE.

The team feeds off of your mojo. Be the level-headed voice of reason,
especially during the difficult discussions. Optimism is contagious.

OWN THE MOMENTUM.
Continuously find ways to keep the Idea Team involved, informed and
inspired. Setting agendas, meeting objectives and assigning responsibility
for deliverables are all critical components that foster group collaboration
and help cultivate a winning environment. Be the eyes and ears on the
ground. Develop relationships with influential people on the client side and
the agency side (not just at GSD&M but also the other agencies we must
collaborate with). Be the leader in getting the right SWAT team in place.
You have a unique perspective in understanding what the client is really
trying to achieve. Ask yourself each and every time, “Who are the best
people—inside and outside of GSD&M—we need to bring together to solve
this problem?” And this goes beyond people. You need to marshal the right
resources in terms of all the syndicated research and case studies the
agency has at its disposal. Identify areas of needed change within the
agency and begin to effect that change.

Minimum Qualifications:

● 5+ years of agency experience (preferred) or related
communication-industry experience that provides an
understanding of advertising, marketing, paid and social media,
creative, production, research, direct marketing, finance, etc.
● BA required with a preferred concentration in advertising,
communications or marketing
● Strong presentation and writing skills
● Strong listening and interpersonal skills
● Strategic thinker
● Management and team-building skills
● Must be highly organized and detail-oriented in a productionintensive
environment
● Proficient in MS Office Suite or Mac equivalent




Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

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