Mortgage Loan Officer Assistant at Rapid Mortgage in Jackson, OH

• Mortgage Loan Officer Assistant Job Title: Mortgage Loan Officer Assistant Location: Jackson Ohio area (Office-based) Job Type: Full-Time Schedule: Monday through Friday 8 am – 5 pm, occasionally on call as needed About the Role We are seeking a reliable and detail-oriented Mortgage Loan Officer Assistant to support our branch mortgage team in delivering exceptional service to borrowers. In this role, you will play a key part in managing borrower communications, ensuring timely follow-up on outstanding items, and preparing pre-approval letters to help move applications forward efficiently. Key Responsibilities • Manage and track borrower follow-up items, including requesting and collecting missing documents, income verification, and other loan-related requirements • Prepare and issue accurate pre-approval letters in a timely manner • Maintain regular communication with borrowers via phone, email, and text to provide updates and answer basic questions • Monitor loan pipeline and ensure all follow-up tasks are completed according to deadlines • Coordinate with the Loan Officer and processing team to resolve any borrower-related issues or delays • Update loan files and systems with current borrower information and status notes • Provide general administrative support to the mortgage team as needed • Be available for on-call or as-needed support on weekends when urgent borrower needs arise Qualifications • Previous experience in mortgage lending, loan processing, or as a loan officer assistant is strongly preferred, but not required • Understanding of mortgage loan documentation and the pre-approval process is a plus • Excellent organizational and time-management skills with the ability to manage multiple tasks and deadlines • Strong attention to detail and accuracy • Professional written and verbal communication skills • Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with mortgage loan origination systems (LOS) is a plus • Ability to work independently while maintaining strong collaboration with the team What We Offer • Competitive salary • Medical, Dental and Vision Insurance available day 1 • Company-Paid Life and Long-Term Disability Insurance • 401(k) Retirement Plan with Company Match • Paid Time Off (PTO) + Paid Holidays • Opportunity to gain valuable experience in the mortgage industry • Supportive team environment focused on borrower success If you are organized, responsive, and enjoy helping borrowers navigate the mortgage process, we encourage you to apply! https://rapidmortgage.com/care...