IT Intern at Rantec Power Systems Inc. in Los Osos, CA

Summary: Rantec Power Systems Inc. is an upper-tier designer and manufacturer of power supplies for the military and aerospace markets. They are seeking an IT Intern responsible for managing IT trouble tickets, performing troubleshooting and repairs, and administering Office 365 and security controls. Responsibilities: - Receive and triage IT trouble calls for the company - Windows PC trouble shooting and repairs - Work closely with System and Network Administrators for escalation of tier 1 issues - Perform general computer and server administration duties including installation, maintenance, upgrades, and troubleshooting - Administer and configure Office 365, SharePoint, and Teams - Administer general security controls such as antivirus, endpoint encryption, and access control - Set up user accounts, permissions and passwords - Administer multifactor authentication and remote access - Monitor health of IT environment - Monitor Security Information and Event Management (SIEM) - Interface with vendors to procure and maintain IS/IT devices - Document IS/IT processes - Provide on-call and weekend support when needed - Prepare users by designing and conducting training programs - Ability to work flexible hours and/or different shifts, if needed - Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State and Federal Regulations - As the Company’s success relies on the productivity of our team and adherence to customer product schedules, an essential function of this position is the ability to arrive to work on-time, and work each day, as scheduled - Perform other duties as assigned Required Qualifications: - 1 year of experience in IT role preferred - Strong technical aptitude, problem solving, critical thinking, and oral and written communication - Ability to research and solve complex issues independently - Willingness and ability to learn new skills, share with others, and apply skills as needed - Ability to maintain confidentiality with sensitive external and internal information - Ability to function successfully in both team and independent work environments - Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations - Ability to work flexible hours and/or different shifts, if needed - Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State and Federal Regulations - An essential function of this position is the ability to arrive to work on-time, and work each day, as scheduled - This position requires access to our export-controlled commodities, technical data, technology and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S. and properly licensed foreign persons. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce's Bureau of Industry and Security, U.S. Department of State's Office of Defense Trade Controls, or other applicable government agency Required Skills: Windows PC troubleshooting, Server administration, Network administration, Office 365 administration, SharePoint administration, Microsoft Teams administration, Antivirus management, Endpoint encryption, Access control, User account management, Multifactor authentication, Remote access management, Security Information, Event Management (SIEM), IT support ticketing, IT hardware procurement, Independent work Benefits: Competitive wages, Tuition Assistance, Peer-to-Peer recognition and Years of Service Awards, We have every other Friday off as we are on the 9/80 schedule, Free catered lunch on the Friday/payday that we work