Enterprise Contact Center Management Intern at Randolph… · San…

Summary: Randolph Brooks Federal Credit Union is seeking talented and motivated candidates for their Summer 2026 Internship Program. The Enterprise Contact Center Management Intern will design and build RESTful web service APIs in Java for their Genesys application, enhancing member experience and employee efficiency. Responsibilities: - Work with frontline staff and member facing business units to build and utilize API connections to enhance the member experience and employee efficiency - Work with current API connection to build data reports based off calls and analytics to provide to Management - Determine Design and build RESTful web service APIs in Java for our Genesys Platform - Collaborate with experienced Leadership team to conceive, design, and bring innovative solutions and services - Create clean, testable code using JUnit, Postman, TDD, and Swagger - Work with standard development tools like Eclipse, Git, Github, Jenkins, Maven, and web app servers such as WebSphere or Liberty - Write SQL queries - Collaborate in an agile team to meet business needs - Continuously learn new tools and technologies to improve products and processes - Ensure Collaboration, continuous learning, solving complex problems, and producing high-quality code - All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice) Required Qualifications: - High School Diploma or GED - Completed 2 years at an accredited college or university, working towards a degree in Computer Science or a closely related field; OR successful completion of a relevant program from an accredited technical school; or an equivalent combination of education and experience - Less than one year of job related experience - Strong foundational skills in Java, OOP, and RESTful API development - Must be able to write SQL Queries - Strong fundamentals with web frameworks such as Spring MVC or Spring Boot - Ability to debug, understand and enhance the functional capabilities - Must enjoy working collaboratively, learning continuously, solving complex problems, and producing high quality code - Ability to communicate effectively, both verbally and in writing - Ability to establish and maintain effective working relationships with RBFCU employees Required Skills: Java, Object-Oriented Programming, RESTful API development, SQL, Spring MVC, Spring Boot, JUnit, Postman, Test-Driven Development, Swagger, Eclipse, Git, GitHub, Jenkins, Maven, WebSphere, Liberty, Agile methodology