Team Captain (FT Shift Leader) at Rally House · Rally…

Summary: Rally House is a specialty retail store that carries all things local. The Team Captain helps guide the store team by setting the pace on the floor, providing direction during shifts, and creating an engaging experience for guests and teammates. Responsibilities: - Support onboarding and training of new team members - Help maintain a high-energy, high-commitment store culture - Model service behaviors and standards consistently - Provide in-the-moment coaching and feedback to team members - Prioritize and delegate tasks during shifts to ensure execution - Serve as a go-to resource for basic operational questions - Validate completion of daily operational routines - Escalate operational risks and gaps to leadership quickly - Lead recovery, replenishment, and fixture resets during shifts - Ensure merchandising standards are maintained throughout the day - Guide Teammates on visual standards and product placement - Support visual transitions and floor sets - Lead the floor to ensure service coverage and prioritize guests - Reinforce the Party service model and behaviors - Handle escalated customer concerns with confidence and professionalism - Monitor service execution and adjust staffing or focus as needed - Drive sales during assigned shifts through guest focus and urgency - Coach team members to maximize guest opportunities - Support execution of promotions, hot markets, and events Required Qualifications: - Must be at least 18 years of age - 1-2 years of retail experience - Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events - Ability to prioritize, delegate, and execute in a fast-paced environment - Clear and confident communication skills, including coaching and feedback - Enthusiastic attitude with a passion for sports and retail - Understanding of retail operations, service standards, and visual merchandising - Must be able to stand and walk for extended periods of time - Ability to lift up to 50 pounds - Ability to bend, reach, and climb ladders Required Skills: Retail Operations, Visual Merchandising, Coaching Benefits: Exclusive store discount, Competitive benefits package with flexible PTO, 401k match, Parental leave, Paid holidays, Continued development opportunities